Summary
Work History
Education
Timeline
Generic

Muhammad Umer

Faisalabad, Punjab

Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Work History

English communication

  • Enhanced student communication skills by employing interactive teaching methods and real-life scenarios.
  • Increased student fluency through engaging conversation practice sessions and pronunciation drills.
  • Developed tailored lesson plans to address individual student needs, resulting in improved language proficiency.
  • Promoted learner autonomy by incorporating self-assessment tools and independent study tasks into coursework.

Making outbound call

  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Increased sales by effectively presenting product information and persuading potential customers to make purchases.
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Enhanced team performance with consistent attainment of individual and group targets.

HTML Developer

  • Enhanced user experience by implementing responsive web designs and optimizing website performance.
  • Collaborated with designers to create visually appealing and functional websites for clients.
  • Developed custom HTML, CSS, and JavaScript solutions to improve website functionality and interactivity.
  • Optimized website load times by compressing images and minifying code, resulting in faster page loads and improved user satisfaction.

Account Manager

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Education

No Degree - Bechelor of Science in Computer Science

The University of Lahore
Lahore, Pakistan
10.2026

ICS - Intermediate in Computer Science

Punjab Colleges
Jaranwala, Pakistan
04.2020

Matric - Sciences

A.W Grammar High School
Jaranwala, Pakistan
05.2018

Timeline

English communication

Making outbound call

HTML Developer

Account Manager

No Degree - Bechelor of Science in Computer Science

The University of Lahore

ICS - Intermediate in Computer Science

Punjab Colleges

Matric - Sciences

A.W Grammar High School

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Muhammad Umer