Summary
Overview
Work History
Education
Skills
Accomplishments
References
Activities
Internship
References
Timeline
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MUHAMMAD UMAR

MUHAMMAD UMAR

Islamabad

Summary

Proven track record in enhancing client retention and revenue growth through effective negotiation and communication, demonstrated at Zones LLC. Expert in global account management and analytical research, achieving significant lead conversion improvements. Skilled in IT solutions, showcasing a blend of technical expertise and customer relationship prowess.

Overview

6
6
years of professional experience

Work History

DEMAND MANAGEMENT SPECIALIST

ZONES LLC.
Islamabad
03.2024 - Current
  • As a Demand Management Specialist I am responsible for qualifying marketing qualified leads to sales qualified leads through research, communication, and analysis
  • The goal of the job is to generate high-quality sales leads that can be passed on to the sales team
  • Conversion of marketing leads after determining their potential and converting them to sales qualified leads
  • Optimize qualified leads into revenue generating opportunities
  • Gather actionable insights from customer interactions
  • Bridge operational gaps between marketing and sales functions
  • Refine customer experience journeys from prospect to customer conversions
  • Aline campaign specific value prepositions to multi channel customer communication
  • Conduct research on potential customers to identify their needs and level of interest in our products and services
  • Communicate with potential customers to understand their requirements and level of interest
  • Maintain accurate and up-to-date records of customer interactions and lead progress
  • Continuously monitor and analyze data to optimize the demand management process

ACCOUNT EXECUTIVE

ZONES LLC.
Islamabad
03.2023 - 03.2024
  • Experienced in; Client Account management of 140+ health care accounts, CRM Dynamics, Prospecting, Customer relationship management, B2B Sales, Zones Assist, OZONE, ZoomInfo, Business data search engines, Lead Leaper, Client engagement on LinkedIn
  • Working on 140+ HealthCare business accounts and assisting them on Hardware and Software opportunities
  • Introducing prospect accounts to Zones
  • Creating Quotes and placing orders on CRM for the assigned accounts
  • Taking care of all the issues related to the account by making cases and making sure to get the work done through the relevant department
  • Maintaining the accounts and reports hygiene on CRM
  • Connecting the customers with representatives of partner OEMs in order to help the customer with technical questions
  • Arranging meetings for demos on Zones assist portals
  • Engaging various departments on the opportunities according to the need of the customer
  • I.e CSA, ISA
  • Working closely with various departments such as support, returns, customer's referrals etc to resolve the customers issues and queries

ACCOUNT EXECUTIVE

MOTIVE.
Islamabad
07.2022 - 02.2023
  • Experienced in; Inbound and outbound sales, Upselling the opportunities, Negotiations, Selling down the mountain, Figma Demos, CRM Sales force, Sales loft
  • Working through inbound and outbound leads and maximizing the deals by value selling and help in maximizing the revenue
  • Working on cadences through sales loft in order to keep track on the follow-ups
  • Completing the daily KPIs for the talk time and the number of dials and emails
  • Maintaining the accounts and reports hygiene on sales force
  • Working closely with the order management department, in order to create the renewal Order forms
  • Working closely with various departments such as support, returns, customer's referrals etc to resolve the customers issues and queries
  • Preparing and sending quotations to the customers for their respective orders
  • Working with the billing department to get the credit cards updated or get the pending payments cleared for various customers
  • Maximizing the deals on each and every sale
  • Presenting Demos to the customers on Google meets, to make them better understand the product and help them with the purchase decision

SOURCING OFFICER

TechBaltoro, LLC.
Islamabad
07.2021 - 07.2022
  • Experienced in; Supplier research, Agile sourcing, Supplier relation management, Product Research, Product Keepa Graphs and X-Ray tool, Price negations and quotation management, Brand signup, Brand authorization for reselling, Brand evaluation, Supplier evaluation and Training new employees and working within US and European market
  • Working on finding new suppliers for new and existing brands that the company deals in
  • Working via agile method of sourcing on the star products that are not available with the current suppliers
  • (Finding the required price with the required quantity, along with the business terms and conditions)
  • Building a close relationship with the suppliers, to ensure the availability and the best pricing, along with a long lasting trading relationship
  • Searching for the new products with the new agile suppliers
  • Knowledge about the Keepa Graphs and X-Ray tool, to be aware of the product pricing and demand trends
  • Sending quotations to the suppliers for the required product, and negotiating the pricing of those products
  • Signed up various Brands for TechBaltoro .i.e
  • Tramps, Insta 360, Berkey Water
  • Got the authorization from the brand itself and got recognized as an official reseller
  • I.e
  • Poly, YeaLink
  • Evaluating the brands suggested by the BD team on daily basis
  • Evaluating every supplier for authenticity before handing it over to the purchasing team
  • Training the new resources on the probation period for the sourcing team

CLIENT OPERATIONS SPECIALIST

Zones,IIc.
Islamabad
07.2018 - 07.2021
  • Experienced in; CRM, Service Now, Orders processing, Global Client management, Catalog management, Excel Reports
  • Entering standard orders for IT hardware and software products through CRM for US based business as per the procedure laid out in SOP
  • Working through the assigned cases coming through the Service Now portal of Zones
  • Maintaining frequent contact with the Account executives through calls and emails
  • Updating new products and prices, remove products as part of Catalog Maintenance
  • Preparing daily order reports for the team and sending it to the manager on daily basis
  • Distribution of the project-based work among the team members
  • Keeping all the relevant SOP`s for the Accounts /activities assigned up to date
  • Highlighting the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis
  • Acting as a liaison between sales & operations and other departments to remove obstacles, facilitate delivery of service to customers and address issues impacting sales teams
  • Managing account specific mailbox and taking appropriate actions
  • Ensuring all assigned duties are completed in a timely manner and according to SLA
  • Publishing reports as required to the Sales Team
  • Reviewing processes to streamline efficiencies and impact on cost, delivery, service, and other metrics
  • More than 4 years of experience of working in both US and European market

Education

Master's - Business Administration, Supply Chain

Bahria University
Islamabad
01.2018

Bachelor of Commerce - Accounting, Taxation, Economics

Indus College of Science and Commerce
Islamabad
01.2014

Skills

  • Effective Communication
  • Effective Negotiation
  • Client Retention
  • Analytical Research Skills
  • Cross-Selling Proficiency
  • Upselling skills
  • Information Technology Expertise
  • Customer relations
  • Customer Relationship Management
  • Global Account Management

Accomplishments

  • Nominated three times for the 5-Star Service Award for exemplary service acknowledged by U.S. Enterprise Account Managers in Zones
  • Sourcing Lead, TechBaltoro: First to initiate direct brand signups
  • Led the efforts to secure Brand authorization at TechBaltoro in the role of Sourcing Lead
  • Achieved the highest customer retention ratio for the quarter in the team at Motive as an Account Manager

References

Professional references will be provided upon request

Activities

  • Table Tennis
  • Fish and Aquarium keeping
  • Travelling
  • Photography
  • Cooking
  • Sketching

Internship

  • Marketing Intern, Ufone, Islamabad, Pakistan, 07/01/17, 07/31/17, Project of customer welcoming experience comparison, Worked on project of Industry Competitors Analysis of Sales and Services Center, Suggested a hypothetical plan for the data products to be promoted throughout the year
  • HR Intern, Ufone, Islamabad, Pakistan, 08/01/17, 08/31/17, Internal employee referral program, Suggested a new and improved recruitment processes, Worked on plans of closing ceremony of SIP internship 2017

References

References available upon request.

Timeline

DEMAND MANAGEMENT SPECIALIST

ZONES LLC.
03.2024 - Current

ACCOUNT EXECUTIVE

ZONES LLC.
03.2023 - 03.2024

ACCOUNT EXECUTIVE

MOTIVE.
07.2022 - 02.2023

SOURCING OFFICER

TechBaltoro, LLC.
07.2021 - 07.2022

CLIENT OPERATIONS SPECIALIST

Zones,IIc.
07.2018 - 07.2021

Master's - Business Administration, Supply Chain

Bahria University

Bachelor of Commerce - Accounting, Taxation, Economics

Indus College of Science and Commerce

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MUHAMMAD UMAR