Muhammad Umair
Lahore, Punjab
Summary
Skilled and organized professional with excellent interpersonal skills and effective written and verbal communication abilities. Fluent in three languages, enabling effective communication and work in diverse environments. Progressive professional background with strengths and accomplishments in Hospitality, Customer Service, Customer Satisfaction, Beverage & Food Preparation, Stress Tolerance, Time Management, Goal Setting, Solution Building, and Problem Solving.
Overview
7
7
years of professional experience
Work History
Barista Research and Developer
Horeca Systems PVT SMC LTD
11.2024 - Current
- Pioneered an interdisciplinary approach to research, incorporating knowledge from multiple fields in the development of innovative solutions.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Qualified Barista
Joe & The Juice
09.2023 - 08.2024
- Managed a comprehensive database of qualified candidates for efficient access during future searches, reducing time-to-fill metrics.
- Oversaw recruitment efforts to attract qualified professionals who shared the organization''s mission and values.
- Managed staff recruitment, hiring, training, and retention to maintain a team of highly qualified educators.
- Supported lead generation efforts by creating engaging webinars, whitepapers, case studies, or blog posts leading to an increase in qualified prospects.
Lead Barista
Grip Café, Mocca Café & Bar W.L.L
08.2022 - 09.2023
- Greeting customers as they enter
- Providing customers with drink menus and answering their questions about ingredients
- Paying attention to details while taking orders
- Keeping clean mugs and plates on hand
- Inspecting equipment for proper operation and reporting any maintenance requirements
- Maintaining health and safety standards
Café all-rounder
Sweet Affairs Café
01.2021 - 01.2022
- Taking orders, preparing, and serving coffee, food, and drinks
- Providing excellent customer service
- Cleaning coffee machines and equipment
- Keeping the service area clean in accordance with food safety standards
Shift Incharge
Arcadian Café
01.2021 - 09.2021
- Engaging workers productively to achieve production and quality goals
- Coordinating maintenance activities to minimize equipment downtime by controlling key process parameters
- Identifying and resolving problems
Head Barista
Mocha Cafe
02.2018 - 02.2020
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
Education
Matriculation -
BISE Lahore
Web Development -
Peak Solution
Graphic Design -
Arfa IT Tower University
Skills
- Employee Training
- Organizing Spaces
- Food Safety Practices
- Relationship Building
- Skilled at Managing Multiple Tasks
- Customer-Focused Food Service
- Team Management
- Attention to Detail
- Presentation Standards
- HACCP
- Punctuality
- Memory
- Expertise in Latte Art Techniques
- Personal Hygiene
- Cleanliness
- Cross-Functional Team Support
Languages
English
Punjabi
Udo
Hobbies and Interests
- Travelling
- Driving
- Gaming
Personal Information
Nationality: Pakistan
Timeline
Barista Research and Developer
Horeca Systems PVT SMC LTD
11.2024 - Current
Qualified Barista
Joe & The Juice
09.2023 - 08.2024
Lead Barista
Grip Café, Mocca Café & Bar W.L.L
08.2022 - 09.2023
Café all-rounder
Sweet Affairs Café
01.2021 - 01.2022
Shift Incharge
Arcadian Café
01.2021 - 09.2021
Head Barista
Mocha Cafe
02.2018 - 02.2020
Web Development -
Peak Solution
Graphic Design -
Arfa IT Tower University
Matriculation -
BISE Lahore
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