Muhammad Umair
Software Developer
Rawalpindi, Punjab,PB
Summary
Experienced Customer Service Representative with excellent oral and written communication skills, active listening abilities, and strong analytical problem-solving capabilities. Committed to enhancing customer experiences by delivering service-oriented support, understanding their needs, and providing tailored solutions that foster long-term customer loyalty. Dedicated to ensuring customer satisfaction and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ACE BPO
1 2021 - 9 2022
- Provide services to customers accurately and efficiently, ensuring compliance with law firms and solicitors.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Incresco Digital Solutions
02.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Team Manager
NextGen Solutions
08.2022 - 11.2023
- Coordinated with insurance companies to process claims and resolve issues
- Trained and supervised closers in daily operations and customer service.
- Led employee relations through effective communication, coaching, training, and development.
Education
matric - Computer Science
federal science school
03.2020 -
FSc - ICs
Gordon College Rawalpindi
bachelor’s degree - software engineering
National University of Modern Languages
Skills
-Strong knowledge of customer handling skills over the call
-Excellent communication skills, both verbal and written
-Native English communication expertise
-Ability to collaborate with teams
- Proficient in web technologies: HTML5, CSS3, JavaScript, and React
- Strong foundation in programming languages: Java, C, and C
- Experienced in front-end development and building responsive web applications
Problem-solving abilities
Complaint resolution
Activities
Authored more than 35 blogs in 2022 related to nature and future aspects.
Timeline
Customer Service Representative
Incresco Digital Solutions
02.2024 - 09.2024
Team Manager
NextGen Solutions
08.2022 - 11.2023
matric - Computer Science
federal science school
03.2020 -
Customer Service Representative
ACE BPO
1 2021 - 9 2022
FSc - ICs
Gordon College Rawalpindi
bachelor’s degree - software engineering
National University of Modern Languages
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