Muhammad Umair
System/Network Engineer
Doha,PB
Summary
Highly skilled System Network Engineer with over more than 04 years of experience in designing, implementing, and managing complex network infrastructures and systems. Adept at optimizing network performance, ensuring security, and troubleshooting technical issues to maintain seamless operations. Proven track record of managing multi-site environments and leading cross-functional teams to deliver high-impact solutions. Expertise in Cisco, Microsoft platforms with a strong foundation in field of IT. Excellent problem-solving abilities combined with a commitment to continuous improvement and a proactive approach to system management.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
12
12
Certifications
Work History
IT/Sale manager
Eventurous Exhibitions
6 2023 - 5 2024
- Managing of IT staff by overseeing, recruiting, and responsible for training employee
- Oversaw installation, configuration, and maintenance of IT systems and hardware, ensuring reliable and secure operations across organization
- Generated and analyzed reports on sales performance and IT system effectiveness
- Used data insights to make informed decisions and drive improvements
- Managed network operations, including monitoring, troubleshooting, and optimizing network performance to support business activities
- Provided technical support to staff, resolving IT issues promptly to minimize downtime and enhance productivity
- Responsible for implementing and maintaining robust backup systems data backup systems and making disaster recovery plans.
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
IT Support Engineer
Tecsudo
01.2023 - 05.2023
- Compiling of work reports
- Responding to client support requests
- Responsible of repairing of hardware malfunctions, software issues and networking problems.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within IT department
- Installed and configured operating systems and applications
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Configured and tested new software and hardware
Network engineer
Ezxprt-cisco networking academy
09.2021 - 12.2022
- Provided on-site and remote support to end-users for hardware, software, and network issues
- Diagnosed and resolved technical problems efficiently, ensuring minimal disruption to daily operations
- Managed installation and configuration of computer hardware, software, and peripheral devices
- Ensured that all installations met company standards and user requirements
- Provided training and guidance to end-users on best practices for using IT systems and applications
- Delivered workshops and one-on-one training sessions as needed
- Contributed successfully in installing, configuring and support network equipment’s including proxy servers, switches, WAN accelerators, DHCP and DNS
- Worked on designing and implanting of new network solutions and improving of current networks.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting
System engineer
Ptcl Official
09.2020 - 08.2021
- Successfully Conducted high-level root-caused analysis of services interruptions and established preventive measures for those problems
- Configured and managed system settings and software to ensure compatibility and security
- Monitored system performance and made necessary adjustments to optimize efficiency
- Created and maintained detailed documentation of system configurations, procedures, and troubleshooting steps
- Prepared regular reports on system performance and incidents.
- Resolved issues and escalated problems with knowledgeable support and quality service
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis
System Administrator
Miracle zone PVT Ltd
07.2019 - 08.2020
- Responsible for managing and maintaining of company’s file servers
- Provided technical support to end-users, resolving hardware, software, and network issues efficiently
- Managed network components, including routers, switches, and firewalls
- Monitored network performance and made necessary adjustments to maintain optimal connectivity and security
- Responsible for monitoring of internet connection for security risks
- Enforced IT security policies and procedures to protect organizational data and systems from unauthorized access and cyber threats
- Successfully monitoring local area network (LAN) for threats or error.
Education
Bachelor’s in Software Engineering - Information Technology
Capital University of Science & Technology
Islamabad, Pakistan 09.2014 - 07.2019
Skills
Project managements
Proficient troubleshooting
Team leadership and supervision
Networking: cisco routers and switches, CCNA, CCNP, CCNA security
Servers Knowledge: DC/ADC/RODC, DNS, DHCP,WDS VIRTUALIZATION, WEB SERVER(IIS), SYSLOG SERVER, TFTP, NTP
Computer Networks System & Security: CISCO ROUTERS AND SWITCHES, UNDERSTANDING OF NETWORK TOPOLOGIES, ROUTING PROTOCOLS, INTER- VLANs, AAA AUTHENTICATION, VPN, TUNNELLING, SDM, ASA FIREWALL
Software and Hardware Support: WINDOWS SERVERS 2008/2012/2016, WINDOWS XP/7/8/10 SYSTEM AND SOFTWARE INSTALLATION, HARDWARE & SOFTWARE TROUBLESHOOTING
Tools & SDKs: PACKET TRACER, VMWARE, PUTTY, MS OFFICE, GNS-3, HYPER- V
Team Building
Leadership
Time Management
Effective Communication
Decision making
Ability to work under pressure
Team Leadership
Operations Management
Strategic Planning
Performance Management
Problem-solving abilities
Teamwork and Collaboration
Decision-Making
Adaptability and Flexibility
Excellent Communication
Problem-solving aptitude
Project Planning
Professionalism
Technical Proficiency
Performance Tracking and Evaluation
Certification
Microsoft Azure Fundamentals AZ 900 (APRIL 2022)
Activities
- Microsoft Learning, 01/2016 - present, The Microsoft Learning portal played a significant role in my engineering journey. It helps me built quick learner characteristics, Microsoft portal improved my skills which lead to noticeable achievements in my life.
- Cisco Networking Academy, 01/2016 - present, The Cisco networking academy played a significant role in my Network engineering journey. It improved my skills in networking and due to this I achieved my cisco networking certificate as well.
Languages
Urdu
Native language
Fluent in English and Urdu
Beginner
A1
Awards
STUDENT OF THE SEASON AWARD BY EZXPRT CISCO NETWORKING ACADEMY
References
Available upon request
Projects
Web application development, Capital University of Science and Technology, Islamabad, Dr. NAYYER MASOOD, I successfully developed a web application as part of a project conducted at Capital University of Science and Technology, Islamabad, under the supervision of Dr. NAYYER MASOOD. In this project, I utilized open-source code to create the web application, designed the database structure, and developed and customized various web application modules. I completed the project by implementing all functionalities as required.
Training
- CCNA (R & S)
- CCNA SECURITY
- HCIA (R & S)
- HCIA (Security)
- HCIP (R & S)
- MCSE
Timeline
IT Support Engineer
Tecsudo
01.2023 - 05.2023
Network engineer
Ezxprt-cisco networking academy
09.2021 - 12.2022
System engineer
Ptcl Official
09.2020 - 08.2021
System Administrator
Miracle zone PVT Ltd
07.2019 - 08.2020
Bachelor’s in Software Engineering - Information Technology
Capital University of Science & Technology
09.2014 - 07.2019
IT/Sale manager
Eventurous Exhibitions
6 2023 - 5 2024
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