MUHAMMAD UMAIR
Karachi,Sindh
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work history
IT Manager
Pakitex Board
KArachi, Pakistan
08.2022 - Current
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Identified organisational strengths and weaknesses for strategy development and planning purposes.
- Maintained system security through regular testing and servicing.
- Devised and integrated solutions to manage and improve end user devices.
- Assessed data security and compliance to GDPR regulations.
- Controlled department budgets by sourcing cost-effective solutions.
- Networked at industry seminars to build strategic business relationships.
- Identified and recommended cost-effective technology solutions.
- Oversaw administration including for job scheduling, user account management and infrastructure replacement.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
IT Manager
Q System
Karachi, Pakistan
12.2019 - 08.2022
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
- Assessed data security and compliance to GDPR regulations.
- Created visual representations of data for reports, presentations and meetings.
- Monitored and updated software certifications for full compliance.
- Oversaw execution of IT projects from inception to execution.
- Led information and communications strategy development.
- Managed team of IT support technicians, developing workflows and processes.
- Recommended upgraded technologies to meet evolving business requirements.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Installed new technologies without disrupting workflow.
- Trained IT support staff to manage enquiries from end-users with first-call resolution.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Managed technology resources within department budgets.
- Recruited, trained and managed IT teams to continually meet service user needs.
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
A.IT Manager
Nova leathers garments
10.2016 - 11.2019
- Investigating and diagnosing network problems
- Collection of IT usage statistics
- Providing recommendations when it comes to improving the organisation's IT systems
- Configuration and installation of IT solutions
- Assisting co-workers with everyday IT needs
- Setting up new users and management of security, passwords and backup
- Monitoring of the Internet and email usage of company employees
- CCNA Switch's vlan and trunk, microtek, Raid 5, EXSI SERVER NEW on G6 & G8 machine,Veeam Backup SERVER,SYMENTEC-SERVER,EXCHSERVER, ILO and all kind of server managment and configration.
- Analysed system and software requirements to meet operational needs.
- Managed team of IT support technicians, developing workflows and processes.
- Monitored and updated software certifications for full compliance.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
IT support officer
Jinnha Medical College Hospital
08.2014 - 10.2016
- Evaluates system potential by testing compatibility of new programs with existing programs
- Evaluates expansions or enhancements by studying work load and capacity of computer system
- Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
- Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications
- Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
- Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs
- Places software into production by loading software into computer; entering necessary commands
- Places hardware into production by establishing connections; entering necessary commands
- Maximizes use of hardware and software by training users; interpreting instructions; answering questions
- Maintains system capability by testing computer components
- Prepares reference for users by writing operating instructions
- Maintains historical records by documenting hardware and software changes and revisions
- Maintains client confidence and protects operations by keeping information confidential
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
IT support officer
BRAC Pakistan multinational NGO & Micro Financebank
01.2011 - 03.2014
- Oversee all technology operations (e.g
- Network security) and evaluate them according to established goals
- Devise and establish IT policies and systems to support the implementation of strategies set by upper management
- Analyze the business requirements of all departments to determine their technology needs
- Purchase efficient and cost effective technological equipment and software
- Inspect the use of technological equipment and software to ensure functionality and efficiency
- Identify the need for upgrades, configurations or new systems and report to upper management
- Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance
- Control budget and report on expenditure
- Assist in building relationships with vendors and creating cost-efficient contracts.
Computer Operator
Al Ameen leather garment company
05.2009 - 12.2010
- Analyze common issues and take steps to reduce or eliminate them, and collaborate with other IT personnel and seek help from supervisors to develop relevant solutions
- Perform preventative maintenance on hardware and software, troubleshoot malfunctions and call for repairs as needed
- Maintain equipment inventories and order supplies and hardware accordingly
- Ensure the security and privacy of the system for our clients.
Graphics designer (internee)
5i creation defance
06.2009 - 03.2009
- Created 3D graphics and animations with Autodesk 3ds Max.
- Oversaw design development from concept to completion, including branding graphics, print design and marketing collateral.
- Built and maintained digital photo archives and graphics files for department.
- Standardised style guides to achieve cohesive brand identity.
Network officer
Bisma call center ( night shift )
05.2008 - 12.2008
- Running smoothly network and internet connectivity.
MIS officer
K-Phone Pvt LTD
06.2007 - 03.2008
- Send and receive calls history and packet Inventory
- Telephone recond and mintain files Generat new package and get response from coustomer
- CISCO switch management
- Analog camras and digital cameras DRV and NVR.
Education
Bachelor - IT
virtual university of pakistan
Karachi 01.2011 - 11.2016
DAE Computer information technology - IT
Govt Mono Tecnic
Karachi 01.2008 - 11.2011
Matric - undefined
APWA Govt boys secondary school
Skills
- Windows & Linux operating systems
- IT budget and cost control
- Reporting template development
- Training and development
- VMware
- IT security and networking
- Office 365
- Cloud technologies
- Telephony systems
- Software testing
- Cisco systems
- Problem-solving
- Leadership
- Programme development
- Communication skills
Custom
- Urdu
- English
Personal Information
- Title: IT Administrator
- Date of birth: 05/29/90
- Nationality: Pakistani
- Marital status: Married
Languages
English
Upper intermediate
Urdu
Advanced
References
References available upon request.
Timeline
IT Manager
Pakitex Board
08.2022 - Current
IT Manager
Q System
12.2019 - 08.2022
A.IT Manager
Nova leathers garments
10.2016 - 11.2019
IT support officer
Jinnha Medical College Hospital
08.2014 - 10.2016
Bachelor - IT
virtual university of pakistan
01.2011 - 11.2016
IT support officer
BRAC Pakistan multinational NGO & Micro Financebank
01.2011 - 03.2014
Graphics designer (internee)
5i creation defance
06.2009 - 03.2009
Computer Operator
Al Ameen leather garment company
05.2009 - 12.2010
Network officer
Bisma call center ( night shift )
05.2008 - 12.2008
DAE Computer information technology - IT
Govt Mono Tecnic
01.2008 - 11.2011
MIS officer
K-Phone Pvt LTD
06.2007 - 03.2008
Matric - undefined
APWA Govt boys secondary school
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