Muhammad Touqeer
Islamabad,IS
Summary
I am an experienced Hotel Supervisor with 5+ years of experience working in the hospitality industry. I have a comprehensive understanding of hotel operations, customer service, and have a deep passion for creating and maintaining a pleasant and efficient working atmosphere. I have excellent interpersonal and communication skills, enabling me to create and maintain successful relationships with guests, staff, and management. I am an effective problem-solver and have the ability to quickly identify and resolve any issues that may arise.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Restaurant supervisor
Habibi restaurant
04.2024 - Current
- Completed accurate end-of-day financial routines for cash and card transactions
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction
Area supervisor Soft Services
Imdaad integrated facility management
12.2018 - 01.2024
- Optimised staff performance by identifying development needs and ensuring training was obtained
- Delegated tasks and reacted to changing workloads to maintain efficient operations
- Implemented actions from staff and customer feedback to improve service
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Created classification systems to manage archives
Banquet supervisor
Islamabad Hotel
07.2015 - 10.2018
- Resolved complaints calmly and professionally to achieve positive customer outcomes
- Built loyal customer base by creating welcoming environment with top quality service
- Monitored and maintained stock levels for maximised efficiency and minimised waste
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties
- Planned staff rotas to meet customer demand whilst remaining under budget
Education
Certificate of Higher Education - Arts Education
Sultana foundation College
IslamabadSkills
Proven experience in hospitality industry
Product loss prevention strategies
Excellent interpersonal and communication skills
Strong problem solving and multitasking abilities
Knowledge of operational processes and customer service
Knowledge of hotel property management systems
Ability to work under pressure and meet deadlines
KPI reporting framework design
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Certification
Certified Associate in Project Management
Personal Information
- Date of Birth: 05/14/97
- Nationality: Pakistani
Timeline
Restaurant supervisor
Habibi restaurant
04.2024 - Current
Area supervisor Soft Services
Imdaad integrated facility management
12.2018 - 01.2024
Banquet supervisor
Islamabad Hotel
07.2015 - 10.2018
Certificate of Higher Education - Arts Education
Sultana foundation College