Muhammad Touqeer
Islamabad,IS
Summary
I am an experienced Hotel Supervisor with 5+ years of experience working in the hospitality industry. I have a comprehensive understanding of hotel operations, customer service, and have a deep passion for creating and maintaining a pleasant and efficient working atmosphere. I have excellent interpersonal and communication skills, enabling me to create and maintain successful relationships with guests, staff, and management. I am an effective problem-solver and have the ability to quickly identify and resolve any issues that may arise.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Restaurant supervisor
Habibi restaurant
04.2024 - Current
- Completed accurate end-of-day financial routines for cash and card transactions
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction
Area supervisor Soft Services
Imdaad integrated facility management
12.2018 - 01.2024
- Optimised staff performance by identifying development needs and ensuring training was obtained
- Delegated tasks and reacted to changing workloads to maintain efficient operations
- Implemented actions from staff and customer feedback to improve service
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Created classification systems to manage archives
Banquet supervisor
Islamabad Hotel
07.2015 - 10.2018
- Resolved complaints calmly and professionally to achieve positive customer outcomes
- Built loyal customer base by creating welcoming environment with top quality service
- Monitored and maintained stock levels for maximised efficiency and minimised waste
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties
- Planned staff rotas to meet customer demand whilst remaining under budget
Education
Certificate of Higher Education - Arts Education
Sultana foundation College
IslamabadSkills
Proven experience in hospitality industry
Certification
Certified Associate in Project Management
Personal Information
- Date of Birth: 05/14/97
- Nationality: Pakistani
Timeline
Restaurant supervisor
Habibi restaurant
04.2024 - Current
Area supervisor Soft Services
Imdaad integrated facility management
12.2018 - 01.2024
Banquet supervisor
Islamabad Hotel
07.2015 - 10.2018
Certificate of Higher Education - Arts Education
Sultana foundation College
Similar Profiles
MD. Salman KhanMD. Salman Khan
Owner & Manager at Yalla Habibi Restaurant, Café Waffle-OOwner & Manager at Yalla Habibi Restaurant, Café Waffle-O
Teyonda SadberryTeyonda Sadberry
Senior Accounts Manager at Habibi AcquisitionsSenior Accounts Manager at Habibi Acquisitions
Xavier BairesXavier Baires
Cashier at Habibi Smoke ShopCashier at Habibi Smoke Shop