Hi, I’m
Muhammad Touheed
Sahiwal
Summary
A highly motivated and results-oriented individual with a proven track record in various professional endeavors. Known for dedication, innovative thinking, and effective problem-solving, I am committed to delivering excellence and contributing to the goals of company for mutual success.
Overview
3
years of professional experience
1
Certification
Work History
Ibex
Customer Service Representative
07.2024 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Friesland Campina Engro Pak Ltd.
Food Quality Analyst
01.2023 - 08.2023
Job overview
- Conducted rigorous quality tests, documented results, and collaborated with production teams
- Recognized for swiftly resolving critical quality issues, preventing recalls
- Led quality improvement projects, achieving a 15% increase in product consistency
DU Telecom
Sales Executive
06.2022 - 12.2022
Job overview
- Managed remote team effectively, ensuring seamless coordination and achieving project milestones
- Implemented proactive troubleshooting strategies, resulting in a 15% decrease in customer complaints
- Developed remote work guidelines and best practices, enhancing team productivity and engagement
- Demonstrated adaptability in remote work environment, consistently meeting targets and deadlines
Markhor Waffles
Operation Manager
11.2021 - 05.2022
Job overview
- Led a team of staff members, providing training and guidance, resulting in improved service quality
- Managed inventory effectively, optimizing stock levels and minimizing wastage by 15%
- Maintained a safe and compliant environment by enforcing health and safety protocols
- Successfully organized and executed special events, enhancing the cafe's reputation and profitability
Education
University of Agriculture Faisalabad
BSc (Hons.) from Dairy Sciences
01.2022
University Overview
- Tasks
Skills
- Management
- Food Quality Assurance
- Analytical Skills
- Communication
- Team Management
- Problem Solving
- Documentation
- Google Sheet
- Google Docs
- Complaint resolution
- Scheduling
- Account updating
- Support case resolution
- Product knowledge
- Creative problem solving
- Lead generation
Certification
- Sports week winner Cricket, 2021
- Intermediate Board cricket tournament Winner, 2017
Languages
English
Urdu
Hobbies and Interests
- Cricket
- Travelling
- Reading Content
Timeline
Customer Service Representative
Ibex
07.2024 - Current
Food Quality Analyst
Friesland Campina Engro Pak Ltd.
01.2023 - 08.2023
Sales Executive
DU Telecom
06.2022 - 12.2022
Operation Manager
Markhor Waffles
11.2021 - 05.2022
University of Agriculture Faisalabad
BSc (Hons.) from Dairy Sciences
Similar Profiles
Joshlynn WrightJoshlynn Wright
Customer Service Specialist at IbexCustomer Service Specialist at Ibex
Mark Jerome DiosmaMark Jerome Diosma
Customer Service Representative at IBEXCustomer Service Representative at IBEX
Saba NoshadSaba Noshad
Call Agent at IbexCall Agent at Ibex
Fatima WahidFatima Wahid
House Officer at DHQ HospitalHouse Officer at DHQ Hospital
Qaseeb IbrahimQaseeb Ibrahim
Warehouse Logistics and Safety Officer at Habib Construction ServicesWarehouse Logistics and Safety Officer at Habib Construction Services