Muhammad Tayyab
Sales Professional
Islamabad
Summary
Goal-oriented sales proffesional with distinguished experience in SaaS & FinTech industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Mid Market Account Executive
Phi Consulting
Islamabad
04.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
Customer Support Executive
Tribe Consulting
Islamabad
06.2021 - 04.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Conducted surveys to determine customer opinion of products and services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Customer Support Team Lead
Aqvaze Tech Pvt Ltd
Islamabad
08.2020 - 06.2021
- Tracked changing software and technologies with potential to impact customer requirements.
- Partnered with sales, operations and field service teams to coordinate solutions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Recognized escalation needs and connected customers with advanced support staff.
Customer Support Representative
Aqvaze Tech Pvt Ltd
Islamabad
02.2019 - 07.2020
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Telesales Representative
Hello International Marketing Solutions
Rawalpindi
02.2018 - 01.2019
- Opened new accounts and documented personal, demographic, and payment information in system.
- Recorded contact information of customers and potential customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
BBA - Business Administration
Preston University
Islamabad 07.2020 - Current
Intermediate - Computer Science
Rawalpindi College of Commerce
Rawalpindi 04.2018 - 03.2020
Matric - Computer Sciences
FG Public School
Rawalpindi 03.2016 - 03.2018
Skills
B to B sales
undefinedTimeline
Mid Market Account Executive
Phi Consulting
04.2022 - Current
Customer Support Executive
Tribe Consulting
06.2021 - 04.2022
Customer Support Team Lead
Aqvaze Tech Pvt Ltd
08.2020 - 06.2021
BBA - Business Administration
Preston University
07.2020 - Current
Customer Support Representative
Aqvaze Tech Pvt Ltd
02.2019 - 07.2020
Intermediate - Computer Science
Rawalpindi College of Commerce
04.2018 - 03.2020
Telesales Representative
Hello International Marketing Solutions
02.2018 - 01.2019
Matric - Computer Sciences
FG Public School
03.2016 - 03.2018
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