Muhammad Talha
Gujar Khan, Punjab
Summary
Motivated [Job Title] experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
CSR
MTG
10.2023 - 04.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
E COMMERCE
SOCIAL MEDIA
02.2021 - 04.2022
PROXY MARKETING
AMAZON
08.2019 - 07.2020
Education
DAE - IT
Kahuta Institute of Technology
Kahuta09.2023
Associate of Science - Engineering (Pre-Engineering)
PUNJAB GROUP OF COLLEGES
Gujar Khan, Punjab, Pakistan08.2020
Skills
Call center experience
Customer Focus
Customer Service
Microsoft Outlook
Computer Proficiency
Documentation
Data Entry
Microsoft Excel
Research
GRAPHIC DESIGNING
COMPUTER HARWARE
SPORTS
I AM REALLY GOOD AT SPORTS AND ALWAYS DISPLAYS SPORTSMANSHIP. I DONT HAVE MUCH ACHIEVEMENTS IN SPORTS BUT I ALWAYS TRIES TO GIVE MY 100%.LEARN TEAM WORK ALSO A GOOD CAPTAIN AND A TEAM LEADER
Languages
Punjabi
Native language
English
Upper intermediate
B2
Timeline
CSR
MTG
10.2023 - 04.2024
E COMMERCE
SOCIAL MEDIA
02.2021 - 04.2022
PROXY MARKETING
AMAZON
08.2019 - 07.2020
DAE - IT
Kahuta Institute of Technology
Associate of Science - Engineering (Pre-Engineering)
PUNJAB GROUP OF COLLEGES
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