Muhammad Taimoor
Islamabad
Summary
Dynamic Client Success Manager with a proven track record at Hyly.AI, adept in fostering stakeholder relationships and driving business growth. Excelled in enhancing customer satisfaction and securing over $100,000 in new business through strategic client engagement and innovative growth strategies. Skilled in CRM software and team leadership, consistently achieving and surpassing client and company goals.
Client success expert with broad experience in driving customer satisfaction and retention. Proven track record of fostering strong client relationships, resolving issues quickly, and ensuring client needs are met. Strong focus on team collaboration and delivering results through adaptability and strategic thinking. Skilled in client communication, problem-solving, and project management.
Overview
2
2
years of professional experience
Work History
Client success manager
Hyly.AI
Ashbur, Virginia
04.2024 - Current
- Managed client accounts, conducted regular reviews, and identified opportunities for upselling and cross-selling.
- Collaborated with cross-functional teams to address client concerns, delivering solutions that met or exceeded expectations.
- Streamlined internal processes to improve client service delivery, reducing response times and increasing efficiency.
- Prepared and delivered presentations to clients, showcasing new products and services to encourage adoption.
- Advocated for clients within the company, ensuring their needs and expectations were adequately represented.
- Reached out to accounts regularly to check on needs, understand business operations, and offer services.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Mentored junior team members in best practices for managing complex accounts, and exceeding client expectations.
- Amassed over £100,000 in new business through upsell opportunities.
- Implemented customer satisfaction surveys, analysed results, and devised strategies to improve scores.
- Orchestrated the onboarding process for new clients, facilitating a smooth transition and promoting early engagement.
- Delivered regular reports to management on client health, highlighting risks and opportunities for growth.
- Led training sessions for clients on product features, maximising their investment and improving their user experience.
Business Opportunity Manager and Support
Promogen
Islamabad, Pakistan
07.2023 - 12.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Arts - Business Administration marketing
Augustana College
Rock Island, IL, USASkills
- Stakeholder relationships
- Growth strategies
- Customer service and support
- Project management
- Customer retention
- Lead generation
- CRM software
- Business growth management
- Cross-functional coordination
- Problem-solving abilities
- Operations management
- Client onboarding
- Positive attitude
- Team leadership
- Teamwork and collaboration
Languages
Urdu
Native
English
Fluent
Affiliations
- Football
- Gaming
- Food Lover
Timeline
Client success manager
Hyly.AI
04.2024 - Current
Business Opportunity Manager and Support
Promogen
07.2023 - 12.2024
Bachelor of Arts - Business Administration marketing
Augustana College
Similar Profiles
Samia BasitSamia Basit
Sales Agent at Ufone - Pak Telecom MobileSales Agent at Ufone - Pak Telecom Mobile
Abdul Muneeb KhawajaAbdul Muneeb Khawaja
Inside Sales Agent at Call AxisInside Sales Agent at Call Axis
Usman KhanUsman Khan
Monetization Manager at BRIGHTSQUAREMonetization Manager at BRIGHTSQUARE