Muhammad Taha
Karachi,Sindh
Summary
Emerging travel professional with commitment to crafting superior travel experiences. Excels in sales-driven environments with proven history of client-centered communication.
Organised Travel Consultant equipped to curate award-winning itineraries and travel packages. Maintains loyal client base with individualized service and superior sales strategy. Exceptional negotiator with commitment to client satisfaction.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Head of operations
Traveljees
Karachi, Pakistan
12.2020 - 02.2024
- Assisted upper management to create Sales goals focussed on travel operations.
- Empowered sales teams through seminars to achieve maximum sales.
- Analysed financial data to track and achieve budget targets.
- Managed and motivated high-performing teams for successful KPI attainment.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
Senior travel consultant
Holiday Express
Karachi, Sindh
11.2018 - 12.2020
- Maximised sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
- Planned Travel Groups + tailor-made itineraries, using expert destination knowledge to guarantee client satisfaction.
- Provided outstanding customer service, ensuring full understanding of brochure, contents and booking conditions.
- Supported continuous improvement, collecting feedback from clients, agents and ground handlers to inform future processes.
- Maintained up-to-date knowledge in tourism trends by attending travel seminars.
- Ensured profitability, verifying quote accuracy before issuance to client.
Travel sales agent
I Puri Travels Pvt. Ltd.
Karachi, Sindh
05.2017 - 10.2018
- Strived to reach set sales and revenue targets.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
Education
Bachelor of Science - Media Sciences
IQRA UNIVERSITY
Karachi 08.2013 - 08.2017
Master of Science - Mass Communication and Media Studies
Greenwich University
Karachi, Sindh 10.2018 - 10.2020
Skills
- Operational planning
- Relationship building
- Travel itinerary management
- Luxury travel arrangements
- Destination research
- Fares and ticketing processes
- Global Distribution System knowledge
- Galileo GDS
- Supplier negotiations
- Accommodation reservation management
- Travel budget allocation
Languages
English
Advanced
Urdu
Native
Timeline
Head of operations
Traveljees
12.2020 - 02.2024
Senior travel consultant
Holiday Express
11.2018 - 12.2020
Master of Science - Mass Communication and Media Studies
Greenwich University
10.2018 - 10.2020
Travel sales agent
I Puri Travels Pvt. Ltd.
05.2017 - 10.2018
Bachelor of Science - Media Sciences
IQRA UNIVERSITY
08.2013 - 08.2017
Similar Profiles
MALIKA THARANIMALIKA THARANI
Consultant General Physician at RIMS Trauma HospitalConsultant General Physician at RIMS Trauma Hospital
Kaweeta KumariKaweeta Kumari
Professor at United Medical and Dental college,Creek General hospitalProfessor at United Medical and Dental college,Creek General hospital
AHSAN ILYASAHSAN ILYAS
Deputy Chief Financial Officer at OLP Modaraba (Formerly ORIX Modaraba)Deputy Chief Financial Officer at OLP Modaraba (Formerly ORIX Modaraba)
FARHAN ALIFARHAN ALI
Hospital Pharmacist at Tabba Heart InstituteHospital Pharmacist at Tabba Heart Institute
Caley RidgeCaley Ridge
Head of Operations at Lucky Penny, LLCHead of Operations at Lucky Penny, LLC