Muhammad Suleman
Retailor/ Retail Store Manager
Lahore,PB
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Store Manager / Retail Branch Manager
Alkaram Studio (Pvt) Limited
09.2019 - Current
- Responsibilities include time management, people management, inventory lookup, target achieving, maintaining growth vs last year, monthly and quarterly year audit, stock reordering, maintaining the display according to VM, maintaining all company data in soft and hard copies
- Personal skills include being friendly, active, a team motivator, having leadership skills, and decision-making capability.
Teller / Cashier / Cash Officer
KHAADI (SMC-PVT) LTD.
01.2017 - 03.2018
- Responsibilities include greeting customers, handling cash transactions, answering billing questions/issues, receiving and processing payments, scanning products, processing credit and debit cards, counting money back to customers, assisting in opening and closing of retail location, informing customers about services, examining products for damages and price accuracy, coordinating with retail staff, processing receipts and in-store coupons, resolving escalated issues with angry customers, training and supervising new cashiers or retail workers, assisting in maintenance of store front and retail displays, helping stock shelves, completing and maintaining applicable paperwork and records, counting cash in the drawer at the end of the day, performing daily, weekly, and monthly audits of cash intake or cash drawers
- Personal skills include excellent oral and written communication skills, being detail-oriented and highly observant, precise accuracy with money counting, being customer-oriented with a good attitude, ability to prioritize tasks and process multiple tasks simultaneously, possessing strong mathematical skills, understanding of basic statistics, cash handling experience preferred, being friendly with integrity and sincerity, ability to stay positive in high-stress situations, and having a proven good customer service background.
Manager
Arwia's
02.2015 - 01.2017
- Responsibilities include recruiting, training, supervising, and appraising staff, managing budgets, maintaining statistical and financial records, dealing with customer queries and complaints, overseeing pricing and stock control, maximizing profitability and setting/meeting sales targets, ensuring compliance with health and safety legislation, preparing promotional materials and displays, liaising with head office
- Personal skills include enthusiasm, numerical skills, verbal communication skills, teamworking skills, organizational skills, resourcefulness, confidence, and commercial awareness.
Assistant Manager
Warda prints
02.2013 - 01.2015
- Responsibilities include ensuring company policies are followed, optimizing profits by controlling costs, resolving customer issues to their overall satisfaction, maintaining an overall management style that follows company best practices, providing leadership and direction to all employees, ensuring product quality and availability, preparing and presenting employee reviews, working closely with the store manager to lead staff, overseeing retail inventory, assisting customers whenever necessary, organizing employee schedule, ensuring that health, safety, and security rules are followed, taking disciplinary action when necessary, ensuring a consistent standard of customer service, motivating employees and ensuring a focus on the mission, maintaining merchandise and a visual plan, maintaining stores to standards including stocking and cleaning, completing tasks assigned by the general manager accurately and efficiently, supporting store manager as needed
- Personal skills include leadership skills, ability to follow directions, responsibility, likability, and decision-making capability.
Education
Associate of Arts - Humanities
BISE LAHORE
Lahore 07.2013 - 08.2015
High School Diploma -
BISE LAHORE
Lahore 07.2009 - 08.2011
Skills
Store Merchandising
Payroll Management
Project Management
POS Systems
Report Generation
Competitor Monitoring
Revenue Generation
Retail Inventory Management
Operations Management
Shift Scheduling
Employee Training
Team Development
Customer Service Management
Supply Ordering
Inventory Control
Strengths Skills
- Active Person
- Auditing
- Coaching
- Problem Solving
- Maturity
- Targets achievers
- Team-Builder
Personal Information
- Father Name: Mansoor Ahmad
- NIC#: 35202-6417444-1
- Marital Status: Married
- Nationality: Pakistani
Industries
Apparel/Clothing
Awards
- Alkaram Core Value Champion, Head Of HR, 2022
- Alkaram's Core Value Champpion, Head Of HR, 2021
- Employee of the month, Retail head, 2019
Timeline
Store Manager / Retail Branch Manager
Alkaram Studio (Pvt) Limited
09.2019 - Current
Teller / Cashier / Cash Officer
KHAADI (SMC-PVT) LTD.
01.2017 - 03.2018
Manager
Arwia's
02.2015 - 01.2017
Associate of Arts - Humanities
BISE LAHORE
07.2013 - 08.2015
Assistant Manager
Warda prints
02.2013 - 01.2015
High School Diploma -
BISE LAHORE
07.2009 - 08.2011