Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Muhammad  Suleman

Muhammad Suleman

H#10 St#4 Palm Street Old Anarkali Lahore
Lahore,Pakistan

Summary

High-energy, results-oriented professional as officer acquiring sales and payment solutions also work as training executive, supervisory, sales, and customer service experience. Proven ability to motivate employees to achieve optimum performance levels. Fast-track promoted at Bank Alfalah Limited based on leadership qualities, strategic thinking, and relationship management skills. Designed and implemented employee development program that reduced customer complaints on call. Skilled in MS Word, Excel, PowerPoint, Alexo, CURM and retail tracking software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Officer Acquiring Sales and Payment Solutions

Bank Alfalah Limited
Lahore , Pakistan
02.2021 - Current
  • Merchant profile create , on boarding MIS and maintenance as required y business
  • Complaince, products, Oracles, Alexo, Hotscan, CURUM, related queries resolution
  • Quality assurance planning and team work alliance campaigns,
  • In-depth analysis of business process,
  • Coordinate with CIU, EAMU, FRMU for timely decision on application
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.

Training executive

Bank Alfalah Ltd
Lahore
11.2019 - 01.2021
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Assisted in development of employee assessments to measure training value.

Call Center Supervisor

Bank Alfalah
Lahore , Punjab
08.2017 - 10.2019

Officer customer care & Phone banking

Bank Alfalah Ltd
05.2014 - 07.2017

Sale coordinator officer

Raazee Therapeutics pvt Ltd co
Lahore
09.2011 - 03.2012

Education

Matriculation - Bio Science

Board of intermediate & secondary education, Com | Board of intermediate & secondary education
07.2004 - 05.2006

ICom - Commerce

Board of Intermediate Secondary Education
08.2006 - 05.2008

B Com - Commerce

University of Punjab
08.2008 - 05.2010

M Com - Banking And Finance

University of Sargodha
09.2010 - 05.2013

Skills

    Decorative stone installation

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Interests

Cricket

Reading

Timeline

Officer Acquiring Sales and Payment Solutions

Bank Alfalah Limited
02.2021 - Current

Training executive

Bank Alfalah Ltd
11.2019 - 01.2021

Call Center Supervisor

Bank Alfalah
08.2017 - 10.2019

Officer customer care & Phone banking

Bank Alfalah Ltd
05.2014 - 07.2017

Sale coordinator officer

Raazee Therapeutics pvt Ltd co
09.2011 - 03.2012

M Com - Banking And Finance

University of Sargodha
09.2010 - 05.2013

B Com - Commerce

University of Punjab
08.2008 - 05.2010

ICom - Commerce

Board of Intermediate Secondary Education
08.2006 - 05.2008

Matriculation - Bio Science

Board of intermediate & secondary education, Com | Board of intermediate & secondary education
07.2004 - 05.2006
Muhammad Suleman H#10 St#4 Palm Street Old Anarkali Lahore