Supply Chain Officer
GulAhmed Ideas
06.2023 - Current
Muhammad Sufian
Supply Chain Officer
Pakistan,Karachi,Sindh
Timeline
Sales Operations Executive
SANASAFINAZ
03.2021 - 05.2023
Customer Service Team Leader
SANASAFINAZ
01.2020 - 02.2021
Executive Customer Representative
SANASAFINAZ
11.2018 - 12.2019
Bachelor of Commerce -
"Dada Bhoy Institute"
01.2017 - 02.2019
Intermediate : Commerce
"Intermediate Board of Karachi"
03.2011 - 07.2012
Metric - Science
"Board Of Secondary Education"
03.2009 - 04.2010
Work History
Supply Chain Officer
GulAhmed Ideas
Karachi
06.2023 - Current
- Logistic
- Monitoring stock levels
- Overseeing The Ordering And Packaging Process
- Making Sure Suppliers Have Enough Stock To Meet Demand
- Ensuring Stores Have Enough Stock
- Ability To Remain Calm Under Pressure And Make Decisions Quickly
- Planning Delivery Timetables
- Check Return Stock
- Courier Clams
Sales Operations Executive
SANASAFINAZ
Karachi
03.2021 - 05.2023
- Collaborated on operational support tasks to achieve common goal.
- Reconciliation and closing of daily retail and sales.
- Email and WhatsApp Chat support.
- Record all the necessary information on Magneto.
- ·Verifying payment details for online paid orders Through (2checkout, Alflah Bank and HBL Bank)
- Coordinate with Finance department for refund, warehouse for exchange articles; document all inquiries within contact management system.
- Creating Airway bills for international orders.
- Creating sales report for master sheet in Excel
- Coordinate with Courier Company for on-time deliveries.
Customer Service Team Leader
SANASAFINAZ
Karachi
01.2020 - 02.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
Executive Customer Representative
SANASAFINAZ
Karachi
11.2018 - 12.2019
- Take Inbound and Outbound Calls.
- Email and WhatsApp Chat support.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Education
Bachelor of Commerce -
"Dada Bhoy Institute"
Karachi 01.2017 - 02.2019
Intermediate : Commerce
"Intermediate Board of Karachi"
Karachi 03.2011 - 07.2012
Metric - Science
"Board Of Secondary Education"
Karachi 03.2009 - 04.2010
Skills
- Supplier Relationship Management
- Shipping procedures understanding
- Report preparation
- Complaint resolution
- Staff education and training
- Order fulfillment
- Team leadership expertise
- Good time management
- MS Office
Summary
The objective is to obtain a position that requires teamwork, motivation, excellent organizational communication skills, and presentation skills. Provide me with the opportunity to share my skills and experience, and to learn more. I am a collaborative leader who is dedicated to partnering with colleagues to promote a culture of engagement and empowerment in the workplace. Organizer and dependable candidate capable of managing multiple priorities with a positive attitude. Ability to take on additional responsibilities in order to meet the team's objectives.
Work Preference
Work Type
Full TimeSimilar Profiles
Sheheryar HussainSheheryar Hussain
Store Manager at Ideas By GulahmedStore Manager at Ideas By Gulahmed
Muhammad Wali AfridiMuhammad Wali Afridi
Retail Operations Manager at Ideas by GulAhmedRetail Operations Manager at Ideas by GulAhmed
Muhammad Fakhir ShahabMuhammad Fakhir Shahab
Assistant Manager (Men’s Product and Accessories) at Ideas by GulAhmedAssistant Manager (Men’s Product and Accessories) at Ideas by GulAhmed