Hiking
Muhammad Sohaib
Client Relationship Management
Rawalpindi,Pakistan
Summary
CLIENT RELATIONSHIP MANAGER
Dynamic Client Relationship Manager with 3 years' experience in resolving B2B client complaints and provision of excellent client service. Furthermore, building and retaining long-term relationships by establishing positive, productive and routine communications. Also experienced in growing key client relationship for multiple campaigns.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Telesales Representative-TSR
Gratium Associates-BPO
Rawalpindi
02.2015 - 02.2016
- Made use of telesales techniques and rebuttals for lead generation.
- Updated status of leads into integrated, ERP, CRM software.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Qualified leads and set up customer appointments for outside sales team.
Client Service Executive-CRM, Tech-Support
MTBC-CareCloud
Rawalpindi , Punjab
10.2018 - 10.2020
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Taking client queries related to IT health care products or billing services.
- Interacting with cross-functional teams to discuss and resolve concerns in a timely manner
- Follow-up with clients about a resolve and getting their feedback accordingly.
- Used effective and efficient methods or approaches to help clients understand products or services.
- Giving orientation to potential clients regarding company’s IT-Health products and services.
- Scheduling and providing clients with proper training sessions.
- Developed and maintained existing client relationship and developed new client relationships.
- Identified business challenges and presented solutions to challenge.
Client Relationship Manager
MTBC - Medical Transcription And Billing
Rawalpindi , Punjab
11.2020 - 12.2021
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Worked with clients to address and respond to client and partnership management issues.
- Managed accounts to retain existing relationships and grow share of business.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor Of Business Administration - Finance
Pir Mehar Ali Shah Arid Agriculture University
Rawalpindi 08.2015 - 08.2019
Skills
Interpersonal and client communications
Teambuilding
Analytical and Critical Thinking
Flexible and Adaptable
Active Listening
Teamwork and Collaboration
MS Office
Negotiation and Liaison command
Technical Understanding
Accomplishments
- Volunteered for Pakistan Red Cross and Red Crescent Society. Worked with them as Social Mobiliser in National Measles Campaign 2018.
- Achieved clients and getting them on board through effectively providing product orientations and trainings. It was challenging yet achievable b2b sales experience at MTBC.
Certification
Microsoft Office Specialization: Certification is awarded by Punjab Trade Testing Board.
Interests
Running
Timeline
Client Relationship Manager
MTBC - Medical Transcription And Billing
11.2020 - 12.2021
Client Service Executive-CRM, Tech-Support
MTBC-CareCloud
10.2018 - 10.2020
Digital Marketing: Certification is awarded by DigiSkills, Ignite and Virtual University.
10-2018
Microsoft Office Specialization: Certification is awarded by Punjab Trade Testing Board.
03-2018
Chinese Language HSK I-II Certification is awarded by Punjab Board of Technical Education.
01-2018
Bachelor Of Business Administration - Finance
Pir Mehar Ali Shah Arid Agriculture University
08.2015 - 08.2019
Telesales Representative-TSR
Gratium Associates-BPO
02.2015 - 02.2016