Muhammad Shoaib
Senior Sales Manager
Karachi Sindh
Summary
Results-driven and adaptable professional with a proven ability to learn quickly, take initiative, and deliver high-quality work under pressure. Skilled in project management, customer handling, with a strong focus on achieving goals and adding value to teams and organizations. A proactive communicator and problem-solver, committed to continuous growth and exceeding expectations in fast-paced environments.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Supervisor
Telesource Communication
06.2019 - 11.2021
- Conducted regular audits of IT infrastructure, identifying opportunities for improvement and innovation.
- Negotiated with service providers, ensuring favourable terms and high-quality technological support.
- Implemented cybersecurity measures, significantly reducing vulnerabilities and protecting sensitive data.
- Administered budgets, optimising expenditure while delivering on key quality initiatives.
Customer Service Representative
Telesource Communication
03.2016 - 05.2019
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
Sales Manager
Standard Squad Solutions
07.2021 - I currently work here
- Collaborated with team members to achieve target results.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Optimised sales methods to best acquire, develop and retain customers.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
Education
Web Development, Logo Design - Development and designing
Abtech Gulshan Branch
01.2017 - 12.2017
Intermediate - Comp. Science, Pre Engineering
Bahria Foundation College
Karachi 09.2005 - 11.2016
Graduation - Business Marketing
Bahria University
Karachi, Sindh, Pakistan 04.2001 -
Skills
Customer relationship management
Sales techniques
Client relationship building
Pipeline management
Team motivation
Negotiation skills
Problem resolution
Marketing and sales strategies
Target achievement focus
Product presentation
Interests
Content Creation side hustle related for understanding of digital platforms
Graphic Design or Canva Projects for brand communication, and visual creativity
Reading Marketing tricks for Business growth mindset and staying current with industry trends
Timeline
Sales Manager
Standard Squad Solutions
07.2021 - I currently work here
Customer Service Supervisor
Telesource Communication
06.2019 - 11.2021
Web Development, Logo Design - Development and designing
Abtech Gulshan Branch
01.2017 - 12.2017
Customer Service Representative
Telesource Communication
03.2016 - 05.2019
Intermediate - Comp. Science, Pre Engineering
Bahria Foundation College
09.2005 - 11.2016
Graduation - Business Marketing
Bahria University
04.2001 -
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