MUHAMMAD SHOAIB

Work History

EBay Seller

Kanzy/Candure Service Limited

Leicester, Leicestershire

01.2019 - 12.2020

Stayed up-to-date with eBay policies and guidelines, adapting store operations as necessary to remain compliant.
Diversified product offerings by exploring new niche markets, increasing overall store appeal to a wider range of potential buyers.
Grew subscriber base significantly through social media advertising campaigns focused on driving awareness of the eBay store''s unique offerings.
Managed inventory effectively, keeping track of stock levels and replenishing as needed to maintain optimum availability.
Maximized profit margins by researching market trends and competitively pricing items based on supply and demand.
Handled customer returns efficiently, resolving issues amicably to ensure customer satisfaction while minimizing loss.
Streamlined order processing with efficient shipping practices, ensuring prompt delivery to customers.
Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
Optimized product listings for search engines to increase visibility and drive traffic to listings.
Managed customer service inquiries and complaints for customer satisfaction.
Responded to customer issues and resolved complaints by leveraging expert knowledge.
Researched and developed new products to meet customer demands.

Amazon Account Manager

Kanzy LTD , Candure Services LTD & Zovira LTD

Silakot , Pakistan

01.2020 - 02.2024

Demonstrated strong organizational and time management skills while managing multiple projects.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Exercised leadership capabilities by successfully motivating and inspiring others.
Expert in PPC, Listing Creation and Optimization.
Product Hunting & Sourcing.
Expert in FBA and Stock Management.
Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Improved overall team productivity by implementing best practices in organization and time management.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Monitored and analyzed customer feedback to identify opportunities for improvement.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Attended monthly sales meetings and quarterly sales trainings.
Set and achieved company defined sales goals.
Built relationships with customers and community to promote long term business growth.
Informed customers of promotions to increase sales productivity and volume.
Trained new employees on customer service, money handling and organizing strategies.
Maintained in-stock levels through precise inventory management.
Oversaw supply chain vendor pricing, inventory management and stock distribution.
Analyzed inventory management data for department and made recommendations for improvement.
Leveraged social media channels for brand promotion, driving traffic to Amazon listings and increasing organic sales.
Increased product sales by optimizing Amazon listings with keyword research and market analysis.
Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
Analyzed sales data to forecast demand trends, enabling strategic decision-making for inventory management.
Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
Managed inventory levels to ensure stock availability and minimized storage fees.
Monitored trends in online retail to identify new opportunities for growth.
Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
Maintained an organized database of product listings, simplifying management and facilitating regular updates.
Implemented marketing campaigns to increase customer engagement and sales.
Implemented effective pricing strategies to stay competitive in the market while maintaining profitability margins.
Enhanced Amazon store''s visibility through targeted advertising campaigns and sponsored products.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Learned and adapted quickly to new technology and software applications.

Summary

Overview

Work History

EBay Seller

Amazon Account Manager

Education

Matriculation - Computer Science

Intermediate (ICS) - Physics, Math & Computer Science

Skills

Certification

Timeline

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