MUHAMMAD SHOAIB
SHEIKHUPURA,Pakistan
Summary
I am a Amazon seller with over 4+ years of experience in E-commerce. I'm a data-driven and insightful problem solver, passionate about E-commerce, Amazon, and finding solutions to manage businesses in an efficient and meaningful way.
By nature, I love to dig into the data when it comes to strategy. I have developed a deep understanding of the platforms (eBay, Amazon) and how to effectively drive sales and visibility. I have a strong track record of creating and implementing successful advertising campaigns, optimizing product listings, inventory management and improving overall account performance. My passion for helping businesses grow and achieve their goals are matched by my dedication to staying up-to-date on the latest industry trends and best practices. With my expertise and commitment to delivering results, I am confident in my ability to help your business thrive on Amazon.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
EBay Seller
Kanzy/Candure Service Limited
Leicester, Leicestershire
01.2019 - 12.2020
- Stayed up-to-date with eBay policies and guidelines, adapting store operations as necessary to remain compliant.
- Diversified product offerings by exploring new niche markets, increasing overall store appeal to a wider range of potential buyers.
- Grew subscriber base significantly through social media advertising campaigns focused on driving awareness of the eBay store''s unique offerings.
- Managed inventory effectively, keeping track of stock levels and replenishing as needed to maintain optimum availability.
- Maximized profit margins by researching market trends and competitively pricing items based on supply and demand.
- Handled customer returns efficiently, resolving issues amicably to ensure customer satisfaction while minimizing loss.
- Streamlined order processing with efficient shipping practices, ensuring prompt delivery to customers.
- Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Researched and developed new products to meet customer demands.
Amazon Account Manager
Kanzy LTD , Candure Services LTD & Zovira LTD
Silakot , Pakistan
01.2020 - 02.2024
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Expert in PPC, Listing Creation and Optimization.
- Product Hunting & Sourcing.
- Expert in FBA and Stock Management.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Improved overall team productivity by implementing best practices in organization and time management.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained in-stock levels through precise inventory management.
- Oversaw supply chain vendor pricing, inventory management and stock distribution.
- Analyzed inventory management data for department and made recommendations for improvement.
- Leveraged social media channels for brand promotion, driving traffic to Amazon listings and increasing organic sales.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Analyzed sales data to forecast demand trends, enabling strategic decision-making for inventory management.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Managed inventory levels to ensure stock availability and minimized storage fees.
- Monitored trends in online retail to identify new opportunities for growth.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Maintained an organized database of product listings, simplifying management and facilitating regular updates.
- Implemented marketing campaigns to increase customer engagement and sales.
- Implemented effective pricing strategies to stay competitive in the market while maintaining profitability margins.
- Enhanced Amazon store''s visibility through targeted advertising campaigns and sponsored products.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Education
Matriculation - Computer Science
01.2014 - 12.2016
Intermediate (ICS) - Physics, Math & Computer Science
01.2017 - 12.2018
Skills
Amazon A - Z Account Management
Amazon PPC
Crafting a Business Strategy Fit for Amazon
Building and Maintaining a Scalable PPC Structure
Proven expertise in optimizing product listings, improving search rankings, and increasing conversion rates
Technical Maintenance: Back-end Optimization, Keyword Research
Advertising expertise
Social Media Campaigns
Sales strategy
Market Analysis
Staff Coaching
Competitor Analysis
Advertising Management
Sales Support
Product Management
Customer Segmentation
Marketing expertise
Marketing support
Marketing Strategy Development
Social Media Management
Product Lifecycle Management
Content Curation
Market Research
B2C Marketing
Marketing and Advertising
Data Analysis
Brand Management
SEO Optimization
Analytical Thinking
Creative and Innovative
Business Needs Analysis
Marketing Plan Development
Problem-solving abilities
Microsoft Office
Staff Management
Multitasking
Seasonal campaign development
Media Planning
Target Audience Identification
Budget Forecasting
Product Promotion
Strategic Marketing
Pricing Strategies
Market Trends Analysis
Market Research Analysis
Training and Onboarding
Marketing Program Management
Certification
Amazon Sponsored Ads Foundation Certification - United States
Timeline
AMAZON SEO, PPC AND LISTING OPTIMIZATION SECRETS CERTIFICATION from Udemy
01-2022
Amazon Sponsored Ads Foundation Certification - United States
02-2020
Amazon Account Manager - Kanzy LTD , Candure Services LTD & Zovira LTD
01.2020 - 02.2024
EBay Seller - Kanzy/Candure Service Limited
01.2019 - 12.2020
Govt. College Sheikhupura - Intermediate (ICS), Physics, Math & Computer Science
01.2017 - 12.2018
Govt. Higher School Sheikhupura - Matriculation, Computer Science
01.2014 - 12.2016