Cricket
Muhammad Shameer
Automotive Engineer / Sales Assistant
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Representative ( UK COMPAIGN )
Zink Global Marketing
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and updated databases to handle customer data.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Costumer Care Representative (USA COMPAIGN )
Telemarketing Service Pak
03.2021 - 11.2022
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Managed high call volume with exceptional professionalism and efficiency.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
HR Assistant
Skills Institute Online Business
02.2018 - 03.2020
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
- Coordinated performance management processes, assisting managers in setting clear objectives for their teams and individuals alike.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Network Marketing Specialist
Tianshi Company
07.2018 - 12.2018
- Developed and executed successful marketing campaigns, resulting in increased sales and brand exposure.
- Increased team productivity by implementing efficient network marketing strategies.
- Mentored new team members on network marketing best practices, contributing to their rapid skill development.
- Conducted comprehensive market research to identify target demographics and optimize marketing efforts.
Assistant Technician/Final Quality Inspector
Honda Point
04.2017 - 01.2018
- Enhanced equipment functionality by performing routine maintenance and repairs.
- Increased customer satisfaction with timely and accurate diagnoses of technical problems.
- Boosted efficiency levels by utilizing diagnostic tools to quickly identify root causes of technical issues.
- Assisted in training new technicians, sharing knowledge and expertise for their professional development.
- Collaborated with cross-functional teams to complete projects efficiently, resulting in improved operational performance.
- Picked up, delivered and organized parts for customers and specific jobs.
- Maintained detailed and current records on customers, orders and assignments.
- Handled service requests, tracking and prioritizing issues based on level of need to streamline problem resolution.
Education
High School Diploma -
05.2001 -
Associate of Science - Science
05.2001 -
High School Diploma -
05.2001 -
Skills
Data Entry
Paperwork Processing
Information Security
Complaint resolution
Service Upselling
Microsoft Outlook
Client Relations
Professional telephone demeanor
Follow-up skills
Call Center Operations
Proofreading
International sales support
Computer Proficiency
Problem-solving abilities
Strategic sales knowledge
Certification
Ms. Office
Interests
Football
Singing
Reading
Timeline
Customer Service Representative ( UK COMPAIGN ) - Zink Global Marketing
12.2023 - Current
Costumer Care Representative (USA COMPAIGN ) - Telemarketing Service Pak
03.2021 - 11.2022
Ms. Office
05-2019
Network Marketing Specialist - Tianshi Company
07.2018 - 12.2018
HR Assistant - Skills Institute Online Business
02.2018 - 03.2020
Assistant Technician/Final Quality Inspector - Honda Point
04.2017 - 01.2018
Govt Collage Of Technology Railway Road Lahore - High School Diploma,
05.2001 -
Aziz Memorial High School - Associate of Science, Science
05.2001 -
Al Umar Collage Lahore - High School Diploma,
05.2001 -