Muhammad Shameer

Work History

Zink Global Marketing

12.2023 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Developed and updated databases to handle customer data.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Telemarketing Service Pak

03.2021 - 11.2022

Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Managed high call volume with exceptional professionalism and efficiency.
Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.

Skills Institute Online Business

02.2018 - 03.2020

Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
Coordinated performance management processes, assisting managers in setting clear objectives for their teams and individuals alike.
Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
Organized company-wide events to foster a positive work culture and enhance employee engagement.
Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
Reviewed and screened applicant resumes to identify qualified candidates.
Organized new employee orientation schedules for new hires.
Filed paperwork, sorted, and delivered mail and maintained office organization.

Tianshi Company

07.2018 - 12.2018

Developed and executed successful marketing campaigns, resulting in increased sales and brand exposure.
Increased team productivity by implementing efficient network marketing strategies.
Mentored new team members on network marketing best practices, contributing to their rapid skill development.
Conducted comprehensive market research to identify target demographics and optimize marketing efforts.

Honda Point

04.2017 - 01.2018

Enhanced equipment functionality by performing routine maintenance and repairs.
Increased customer satisfaction with timely and accurate diagnoses of technical problems.
Boosted efficiency levels by utilizing diagnostic tools to quickly identify root causes of technical issues.
Assisted in training new technicians, sharing knowledge and expertise for their professional development.
Collaborated with cross-functional teams to complete projects efficiently, resulting in improved operational performance.
Picked up, delivered and organized parts for customers and specific jobs.
Maintained detailed and current records on customers, orders and assignments.
Handled service requests, tracking and prioritizing issues based on level of need to streamline problem resolution.