Shehryar Afzal
Clerical
Islamabad,IS
Summary
Dynamic professional with a proven track record in enhancing brand visibility and customer engagement through strategic social media marketing and effective travel planning. At the Ministry of Interior, leveraged noting & drafting skills alongside client interaction expertise to streamline operations and boost client satisfaction. Skilled in marketing campaign development and account management, consistently delivering results beyond expectations.
Overview
7
7
years of professional experience
Work History
Social Media Coordinator
Self-employeed
06.2022 - Current
- Created social media content with consistent content and tone.
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
- Increased customer engagement through social media.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
- Monitored comments sections across platforms to address negative feedback and maintain brand reputation.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Created customized marketing materials to increase product awareness.
- Created content strategies for digital media.
Travel Planner
Own Business
02.2021 - Current
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Developed strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals.
- Utilized social media platforms to share client success stories and promote the company''s services, increasing overall brand visibility.
- Collaborated with corporate accounts to plan successful business trips that met both budgetary constraints and employee needs.
- Created informative destination guides for clients to reference during their travels, enhancing their overall experience abroad.
- Organized group travel experiences for special occasions such as weddings or family reunions, providing seamless coordination from start to finish.
- Implemented marketing strategies to attract new clientele and promote the company''s services effectively.
- Enhanced client satisfaction by creating tailored travel itineraries for various destinations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Collaborated with colleagues to create and promote special travel packages.
- Conducted market research to investigate potential new travel destinations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Created promotional materials to increase visibility and attract larger market share.
- Educated clients on responsible tourism practices, promoting sustainability when planning trips abroad.
- Managed complex travel arrangements, including multi-stop flights, accommodations, and tours.
- Assisted clients with travel documentation, ensuring timely processing of passports and visas.
Upper Division Clerk
Ministry of Interior
01.2018 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Provided meeting support by taking minutes and dictations.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated travel arrangements for staff members.
Education
Bachelor of Arts - Political Science
Sargodha University
Sargodha, Punjab, Pakistan11.2019
IELTS - English Language
AK Consultants
Islamabad, Pakistan06.2015
Skills
Noting & Drafting
Official Letters
Travel Planning
Marketing campaign development
Customer Engagement
Social Media Marketing
Brand Awareness
Strategic Planning
Social Media Strategy
Account Management
Client interaction
Advertising
Languages
Urdu
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Social Media Coordinator
Self-employeed
06.2022 - Current
Travel Planner
Own Business
02.2021 - Current
Upper Division Clerk
Ministry of Interior
01.2018 - Current
Bachelor of Arts - Political Science
Sargodha University
IELTS - English Language
AK Consultants
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