Muhammad Shahzad
House 394 Block A Sabzazar Lahore
Summary
Proven Sales Agent and Customer Support Consultant with a track record of enhancing sales revenue and customer satisfaction at Sky Com and Square Communications. Mastered communication and problem-solving skills, achieving top performer status by exceeding sales targets and significantly improving user experience. Demonstrates adaptability and active listening, ensuring exceptional support and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Agent
Sky Com
12.2023 - 07.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Customer Support Consultant
Square Communications
05.2019 - 09.2023
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Provided empathetic support to customers during challenging situations, leading to increased trust and loyalty.
- Leveraged strong product knowledge to educate customers on the benefits of new features and updates, increasing overall satisfaction.
- Championed new initiatives aimed at enhancing overall user experience, reinforcing company reputation as an industry leader in customer service excellence.
Education
Intermediate - Computer Science
Govt. Degree College
Dera Ghazi Khan, Punjab, Pakistan 04.2001 -
Skills
Communication Skills
Problem Solving
Adaptability
Active Listening
Conflict Resolution
Languages
Urdu
Native language
English
Advanced
C1
Interests
Reading
Travel
Timeline
Sales Agent
Sky Com
12.2023 - 07.2024
Customer Support Consultant
Square Communications
05.2019 - 09.2023
Intermediate - Computer Science
Govt. Degree College
04.2001 -
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