Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MUHAMMAD SHAFQAT

MUHAMMAD SHAFQAT

Summary

Dynamic and results-oriented with a proven track record of delivering exceptional support and fostering strong client relationships. Exceptional communication skills and a genuine passion for assisting customers drive a commitment to high levels of satisfaction and enhancing the company's reputation. Adept at problem-solving and resolving inquiries promptly while maintaining a friendly demeanor in fast-paced environments. Dedicated to upholding professionalism and excellence in service delivery, contributing positively to team success and customer loyalty.

Overview

2
2
years of professional experience
4
4
Certifications
5
5
Languages

Work History

Outlet Centre Cashier

The Freddy's
08.2025 - Current
  • Executed cash, credit, and digital transactions with precision and efficiency.
  • Generated receipts, processed refunds, and provided correct change while meticulously logging transactions.
  • Balanced cash drawers and compiled daily sales reports to ensure financial integrity.
  • Guided customers through purchases, addressing inquiries and offering product insights.
  • Maintained cleanliness and organization at the checkout counter to create a welcoming environment.
  • Adhered to company policies to mitigate losses and secure transactional activities.

Store Supervisor

Microtech Industries Limited
10.2024 - 06.2025
  • Oversaw daily store operations, encompassing stock management, order fulfillment, and meticulous record-keeping.
  • Directed and trained staff to facilitate seamless workflow and strict adherence to company protocols.
  • Assessed inventory levels, conducted regular audits, and maintained accurate stock records.
  • Coordinated with suppliers and vendors to guarantee timely delivery and restocking of products.
  • Compiled and analyzed reports on sales performance, stock turnover, and operational efficacy.
  • Enforced workplace safety, cleanliness, and compliance with quality standards.
  • Collaborated with management to propose and implement productivity-enhancing strategies.
  • Addressed customer queries and provided assistance, ensuring exceptional service standards.

Customer Service Representative

All Star BPO LLC
11.2023 - 02.2024
  • Responded effectively to customer inquiries via phone, email, or chat, maintaining professionalism and courtesy.
  • Identified and resolved customer complaints efficiently, striving to ensure a high level of customer satisfaction.
  • Communicated accurate information regarding products, services, and company policies to customers.
  • Managed customer requests, orders, returns, and exchanges promptly and accurately.
  • Documented customer interactions, transactions, inquiries, and complaints in CRM software or databases.
  • Adhered to communication protocols and policies while assisting customers.
  • Collaborated with team members and departments to resolve customer issues and enhance the overall customer experience.
  • Recognised and escalated priority issues, directing calls to the appropriate resources when necessary.
  • Kept abreast of product knowledge and company information to ensure informed assistance to customers.
  • Achieved personal and team objectives for customer service satisfaction and performance metrics.
  • Constantly pursued opportunities to enhance customer service processes and practices.
  • Complied with company policies regarding confidentiality and the security of customer information.
  • Maintained a positive, empathetic, and professional demeanor towards customers at all times.

Education

Bachelors of Business - Administration

Hazara University
Mansehra, Garden Campus
07.2023

Higher Secondary School Certificate - undefined

Iqra Academy
07.2019

Secondary School Certificate - undefined

Iqra Academy
05.2017

Skills

MS Office

Certification

Certificate for Attending First Aid Post training

Timeline

Outlet Centre Cashier

The Freddy's
08.2025 - Current

Store Supervisor

Microtech Industries Limited
10.2024 - 06.2025

Customer Service Representative

All Star BPO LLC
11.2023 - 02.2024

Certificate in Toyota Abbott Motors Abbottabad

03-2023

Certificate in National Financial Literacy Program for Youth

05-2020

Higher Secondary School Certificate - undefined

Iqra Academy

Secondary School Certificate - undefined

Iqra Academy

Bachelors of Business - Administration

Hazara University

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MUHAMMAD SHAFQAT