Store opening and closing
MUHAMMAD SHAFI MALIK
ASSISTANT MANAGER/SALES ASSISTANT
KARACHI
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Retail Sales Associate
CHEVRON GAS STATION & CONVENIENCE STORE
JONESBORO ATLANTA, GA.30236
Jun.1995 - Apr.1996
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed cash register after end of shift to balance and record accurate transactions.
Store Manager
7-ELEVEN, INC.
FT. LAUDERDALE, FL.33312
08.1994 - 05.1995
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
STORE MANAGER (TRAINEE)
7-ELEVEN, INC.
ALEXANDRIA, VA
06.1993 - 07.1994
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
CASHIER/STORE MANAGER
BERNINI, INC.
CULVER CITY, LOS ANGELES
08.1990 - 05.1993
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
GENERAL MANAGER/EXPORT MANAGER
MOIN'S, INC. & TRADELINE INTERNATIONAL
KARACHI
04.1984 - 02.1990
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
SELF EMPLOYED
GLOBAL EXPRESS INTERNATIONAL
KARACHI
04.1983 - 03.1984
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
AIR TRAFFIC CONTROL ASSISTANT
INTERNATIONAL AERADIO LTD. (CIVIL AVIATION CONTRACTOR
ABU DHABI INTERNATIONAL AIRPORT
03.1978 - 08.1982
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
TYPIST/CLERK/TELEX OPERATOR
UNITED BANK LTD.
ABU DHABI
04.1976 - 02.1978
- Transcribed meeting minutes into digital format and stored in data repository.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Typed official correspondence and reports from handwritten notes and other information sources.
IMPORT MANAGER
KARIM COMMODITIES LTD.
KARACHI
05.1973 - 01.1976
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
STOREKEEPER (TRAINEE)
OFFSHORE INTERNATIONAL, S.A. (AN OIL DRILLING COMPANY)
KARACHI
11.1972 - 03.1973
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- The reason for leaving the job, as the Company stopped drilling work in Pakistan and moved to Singapore.
CLERK
BRITISH AIRWAYS (EX B.O.A.C.)
DHAKA
09.1969 - 01.1972
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
CLERK
BRITISH AIRWAYS (EX B.O.A.C.)
DHAKA
08.1968 - 08.1969
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine, and special requirements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
High School Diploma -
ALLAMA IQBAL GOVT. COLLEGE
KARACHI 01.1973 - 07.1975
Skills
Sales expertise
Product promotions
Point of sale operation
Sales trends
Cash Handling
Product and service sales
Organization
Cash register operation
Microsoft applications proficiency
Data Entry
Organization and Time Management
Accomplishments
- Supervised team of 75 staff members.
- Achieved [100%] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved 100% which led to 100% results
- Can operate Computer, i.e. MS WORD, MS EXCEL, ETC
- I am an Expert of Typing, had been an Instructor of Type-writing, with a speed of about 50/60 wpm.
Software
MS WORD, MS EXCEL ETC
Interests
MOSTLY IN SALES OF MEN'S FASHION GARMENTS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Retail Sales Associate
CHEVRON GAS STATION & CONVENIENCE STORE
Jun.1995 - Apr.1996
Store Manager
7-ELEVEN, INC.
08.1994 - 05.1995
STORE MANAGER (TRAINEE)
7-ELEVEN, INC.
06.1993 - 07.1994
CASHIER/STORE MANAGER
BERNINI, INC.
08.1990 - 05.1993
GENERAL MANAGER/EXPORT MANAGER
MOIN'S, INC. & TRADELINE INTERNATIONAL
04.1984 - 02.1990
SELF EMPLOYED
GLOBAL EXPRESS INTERNATIONAL
04.1983 - 03.1984
AIR TRAFFIC CONTROL ASSISTANT
INTERNATIONAL AERADIO LTD. (CIVIL AVIATION CONTRACTOR
03.1978 - 08.1982
TYPIST/CLERK/TELEX OPERATOR
UNITED BANK LTD.
04.1976 - 02.1978
IMPORT MANAGER
KARIM COMMODITIES LTD.
05.1973 - 01.1976
High School Diploma -
ALLAMA IQBAL GOVT. COLLEGE
01.1973 - 07.1975
STOREKEEPER (TRAINEE)
OFFSHORE INTERNATIONAL, S.A. (AN OIL DRILLING COMPANY)
11.1972 - 03.1973
CLERK
BRITISH AIRWAYS (EX B.O.A.C.)
09.1969 - 01.1972
CLERK
BRITISH AIRWAYS (EX B.O.A.C.)
08.1968 - 08.1969
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