MS WORD, MS EXCEL ETC
MUHAMMAD SHAFI MALIK
ASSISTANT MANAGER/SALES ASSISTANT
KARACHI
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Retail Sales Associate
CHEVRON GAS STATION & CONVENIENCE STORE
JONESBORO ATLANTA, GA.30236
Jun.1995 - Apr.1996
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed cash register after end of shift to balance and record accurate transactions.
Store Manager
7-ELEVEN, INC.
FT. LAUDERDALE, FL.33312
08.1994 - 05.1995
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
STORE MANAGER (TRAINEE)
7-ELEVEN, INC.
ALEXANDRIA, VA
06.1993 - 07.1994
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
CASHIER/STORE MANAGER
BERNINI, INC.
CULVER CITY, LOS ANGELES
08.1990 - 05.1993
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
GENERAL MANAGER/EXPORT MANAGER
MOIN'S, INC. & TRADELINE INTERNATIONAL
KARACHI
04.1984 - 02.1990
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
SELF EMPLOYED
GLOBAL EXPRESS INTERNATIONAL
KARACHI
04.1983 - 03.1984
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
AIR TRAFFIC CONTROL ASSISTANT
INTERNATIONAL AERADIO LTD. (CIVIL AVIATION CONTRACTOR
ABU DHABI INTERNATIONAL AIRPORT
03.1978 - 08.1982
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
TYPIST/CLERK/TELEX OPERATOR
UNITED BANK LTD.
ABU DHABI
04.1976 - 02.1978
- Transcribed meeting minutes into digital format and stored in data repository.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Typed official correspondence and reports from handwritten notes and other information sources.
IMPORT MANAGER
KARIM COMMODITIES LTD.
KARACHI
05.1973 - 01.1976
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
STOREKEEPER (TRAINEE)
OFFSHORE INTERNATIONAL, S.A. (AN OIL DRILLING COMPANY)
KARACHI
11.1972 - 03.1973
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- The reason for leaving the job, as the Company stopped drilling work in Pakistan and moved to Singapore.
CLERK
BRITISH AIRWAYS (EX B.O.A.C.)
DHAKA
09.1969 - 01.1972
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
CLERK
BRITISH AIRWAYS (EX B.O.A.C.)
DHAKA
08.1968 - 08.1969
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine, and special requirements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
High School Diploma -
ALLAMA IQBAL GOVT. COLLEGE
KARACHI 01.1973 - 07.1975
Skills
Store opening and closing
undefinedAccomplishments
- Supervised team of 75 staff members.
- Achieved [100%] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved 100% which led to 100% results
- Can operate Computer, i.e. MS WORD, MS EXCEL, ETC
- I am an Expert of Typing, had been an Instructor of Type-writing, with a speed of about 50/60 wpm.
Software
Interests
MOSTLY IN SALES OF MEN'S FASHION GARMENTS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Retail Sales Associate
CHEVRON GAS STATION & CONVENIENCE STORE
Jun.1995 - Apr.1996
Store Manager
7-ELEVEN, INC.
08.1994 - 05.1995
STORE MANAGER (TRAINEE)
7-ELEVEN, INC.
06.1993 - 07.1994
CASHIER/STORE MANAGER
BERNINI, INC.
08.1990 - 05.1993
GENERAL MANAGER/EXPORT MANAGER
MOIN'S, INC. & TRADELINE INTERNATIONAL
04.1984 - 02.1990
SELF EMPLOYED
GLOBAL EXPRESS INTERNATIONAL
04.1983 - 03.1984
AIR TRAFFIC CONTROL ASSISTANT
INTERNATIONAL AERADIO LTD. (CIVIL AVIATION CONTRACTOR
03.1978 - 08.1982
TYPIST/CLERK/TELEX OPERATOR
UNITED BANK LTD.
04.1976 - 02.1978
IMPORT MANAGER
KARIM COMMODITIES LTD.
05.1973 - 01.1976
High School Diploma -
ALLAMA IQBAL GOVT. COLLEGE
01.1973 - 07.1975
STOREKEEPER (TRAINEE)
OFFSHORE INTERNATIONAL, S.A. (AN OIL DRILLING COMPANY)
11.1972 - 03.1973
CLERK
BRITISH AIRWAYS (EX B.O.A.C.)
09.1969 - 01.1972
CLERK
BRITISH AIRWAYS (EX B.O.A.C.)
08.1968 - 08.1969
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