MUHAMMAD SAQLAIN
Multan,PB
Summary
Motivated Information Technology Graduate with a strong foundation in IT support, cybersecurity, system administration, and IT service management. Passionate about implementing secure, efficient, and scalable IT solutions. Proven ability to manage IT infrastructure, troubleshoot technical issues, and provide exceptional technical support. Holds a certification in Essentials of IT Service Management and IT Infrastructure Library (ITIL) Level 4.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Smart Seller Solution
Multan, Punjab
09.2023 - 08.2024
- IT Support Engineer with hands-on experience in providing technical assistance, troubleshooting IT issues, and maintaining system performance
- Skilled in Microsoft 365, Azure, Active Directory, IT Service Management (ITIL 4), and cybersecurity to ensure seamless IT operations
- System Administration: Managed Windows and Linux servers, Active Directory (AD), and Microsoft 365 configurations for user accounts, security policies, and permissions
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Researched and identified solutions to technical problems.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
Administrative Assistant
Ghulam @ Co Company
Multan , Punjab
09.2020 - 07.2023
- IT Support & Helpdesk Assistance: Provided first-level technical support for hardware, software, and network-related issues, ensuring smooth IT operations
- IT Service Desk Management: Managed IT support tickets, service requests, and incident resolution, ensuring minimal downtime and high user satisfaction
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor - Information Technology
University of Southern Punjab
Multan11.2024
Intermediate - Computer Science
Government Graduate College Kot Sultan
Kot Sultan Layyah09.2019
Skills
- IT Support
- Data Analyst
- IT Infrastructure
- Cybersecurity
- IT Service Management
- Microsoft 365 & Azure
- Network troubleshooting
- Help desk support
- System administration
- Server management
- Information security
- Disaster recovery planning
- Desktop deployment
- ITIL framework
- Linux administration
- Customer service
Certification
- Essentials of IT Service Management
- Infrastructure Library Level 4
Accomplishments
- Managed IT infrastructure, including Microsoft 365, Azure, Active Directory, and network security, ensuring 99.9% system uptime.
- Developed IT asset management strategies, ensuring compliance, cost optimization, and efficient resource allocation.
Awards Activities
- Most Innovative Employer of the Year, 2021
- Overall Best Employee Division Two, 2024
- Onboarding Project Lead, 2023
Languages
English
Urdu
Area Of Expertise
- IT Support
- Data Analyst
- IT Infrastructure
- Cybersecurity
- IT Service Management
- Microsoft 365 & Azure
Tech Exploration & Learning
I have a deep passion for technology exploration and continuous learning, staying up-to-date with emerging trends in IT, cybersecurity, cloud computing, and artificial intelligence (AI). I actively engage in self-learning, research, and hands-on practice to enhance my technical expertise and problem-solving skills.
Timeline
IT Support Engineer
Smart Seller Solution
09.2023 - 08.2024
Administrative Assistant
Ghulam @ Co Company
09.2020 - 07.2023
Bachelor - Information Technology
University of Southern Punjab
Intermediate - Computer Science
Government Graduate College Kot Sultan
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