MUHAMMAD SAMI
Professional Banker
PESHAWAR,KPK
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
3
3
Languages
Work History
BRANCH MANAGER
HABIB METRO ISLAMIC BANKING BRANCH
08.2021 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
Relationship Manager
JS BANK LIMITED
08.2018 - 08.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Cash Officer
UBL UNITED BANKS LIMITED
07.2015 - 05.2018
- Oversaw liquidity and cash management operations.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Managed ATM servicing tasks such as replenishing funds, troubleshooting issues, and coordinating maintenance support when needed.
INTERNSHIP
MEEZAN BANK LIMITED
10.2014 - 11.2014
- Enhanced employee morale by fostering an inclusive work environment focused on professional development and open communication.
- Streamlined company processes by implementing new management techniques, leading to increased efficiency and productivity.
- Developed strong relationships with clients and suppliers, resulting in improved communication and collaboration.
- Managed a diverse team of professionals to successfully complete projects on time and within budget constraints.
- Oversaw inventory management operations, maintaining optimal stock levels while minimizing waste and overstock costs.
- Evaluated market trends to identify potential areas for improvement, driving sales growth through targeted marketing efforts.
Education
MS In Management Science - Management Science
ABASYN UNIVERSITY PESHAWAR
PESHAWAR 09.2019
MBA 3.5 Years - Financial Management
CITY UNIVERSITY OF SCIENCE AND INFORMATION TECHNOLCUSIT
PESHAWAR 11.2014
Bachelor Of Science - Science
KOHAT UNIVERSITY OF SCIENCE AND INFORMATION TECHNOLOGYKUST
KOHAT 08.2009
Fsc - Science
BISE KOHAT
KOHAT06.2007
SSC - Science
BISE KOAHT
KOHAT05.2005
Skills
Customer service
Sales development
Employee development
Performance reviews
Team player
Staff management
Work prioritization
Strong team-builder
Excellent time management skills
Marketing
Sales planning
Goals and performance
Verbal/written communication
Conflict resolution
Financial services
Sales expertise
Certification
Audit, taxation and accounting
Timeline
BRANCH MANAGER
HABIB METRO ISLAMIC BANKING BRANCH
08.2021 - Current
Relationship Manager
JS BANK LIMITED
08.2018 - 08.2021
Cash Officer
UBL UNITED BANKS LIMITED
07.2015 - 05.2018
Audit, taxation and accounting
05-2015
INTERNSHIP
MEEZAN BANK LIMITED
10.2014 - 11.2014
MS In Management Science - Management Science
ABASYN UNIVERSITY PESHAWAR
MBA 3.5 Years - Financial Management
CITY UNIVERSITY OF SCIENCE AND INFORMATION TECHNOLCUSIT
Bachelor Of Science - Science
KOHAT UNIVERSITY OF SCIENCE AND INFORMATION TECHNOLOGYKUST
Fsc - Science
BISE KOHAT
SSC - Science
BISE KOAHT