Muhammad Sameer
Jhelum,JLM
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Team supervisor
Barret Hodgson
Jhelum, Punjab
07.2023 - Current
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Educated customers on promotions, offers and special events to enhance product sales.
- Smoothened recruitment process, assisting with planning assessment centers and processing offers.
- Maximized engagement and morale by developing and maintaining effective staff relationships.
Senior manager
MHA Solutionz
Citi Housing, Jhelum
11.2022 - Current
- Led development reviews to increase employee growth and job satisfaction, improving retention.
- Implemented health and safety policies to maintain compliant, secure working environments.
- Recruited and onboarded staff with appropriate training and supervision.
- Implemented change management processes to keep project up-to-date and minimize resistance to new concepts.
- Assisted with the completion of weekly reporting duties to inform stakeholders.
- Evaluated project proposals and determined scope concerning time, quality, and cost constraints.
Care Assistant
Gold Age Home Care Pvt. Ltd
Citi Housing , Jhelum
03.2022 - 07.2023
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Completed documentation of care, hospital actions, and patient activities for up-to-date client records.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activity, and eating percentages to aid continued client assessment.
Amazon Virtual Assistant
Synergy E-Commerce Solutionz
Citi Housing , Jhelum
08.2021 - 02.2022
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Delivered a high level of service to clients to maintain and extend relationships for future business opportunities.
- Led strategic account planning initiatives, boosting revenue through targeted client engagement.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
Education
Bachelor of Business Administration - Finance
University Of The Punjab Jhelum Campus
Jhelum, Punjab Pakistan 09.2017 - 07.2021
Diploma in Commerce - Finance
Govt. College of Commerce
Jhelum 08.2015 - 08.2017
Skills
- Safeguarding knowledge
- Social care
- Care plan management
- Personal care
- Medication administration
- Documentation development
- Disability care
- Employee performance management
- Policy development
- Technical documentation management
- Training and development
- Logistics operations management
- Strategic thinking
- Process improvement strategies
- Product inspections
- Advertising
- Quality compliance procedures
- Relationship building
- Communication improvements
Languages
English
Fluent
Urdu
Native
Timeline
Team supervisor
Barret Hodgson
07.2023 - Current
Senior manager
MHA Solutionz
11.2022 - Current
Care Assistant
Gold Age Home Care Pvt. Ltd
03.2022 - 07.2023
Amazon Virtual Assistant
Synergy E-Commerce Solutionz
08.2021 - 02.2022
Bachelor of Business Administration - Finance
University Of The Punjab Jhelum Campus
09.2017 - 07.2021
Diploma in Commerce - Finance
Govt. College of Commerce
08.2015 - 08.2017
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