Muhammad Salman Awan
Manager IT Infrastructure
Lahore
Summary
Dynamic and results-oriented Telecom and Google cloud professional with extensive experience in planning, deploying, and installing Fiber Optic, CAT6, Coaxial & CCTV cabling infrastructure in residential and commercial buildings. Proficient in setting up racks, mounting fiber optic distribution frames, connecting cables, installing splitters, and ensuring meticulous labeling and documentation for efficient network management. Skilled in resolving issues related to fiber optic networks, Wi-Fi and Lan networking issues, implementing CCTV systems, and fostering collaboration to achieve project objectives within timelines and budget constraints. Additionally, I possess advanced proficiency in managing Google domains, ensuring smooth operation of Google Workspace services. I have a strong background in integrating and managing Active Directory for user authentication, access control, and centralized domain management. Known for my effective communication and customer-centric approach, I am dedicated to providing prompt and exemplary technical assistance, enhancing user satisfaction and productivity.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
2
2
Languages
Work History
Manager IT Infrastructure
FRAG Games
07.2021 - Current
- Managed the network infrastructure at Frag Games for servers, firewalls, switches, and routers through proactive maintenance and monitoring tools
- Spearheaded hardware and software procurement, optimizing equipment utilization by carefully examining and managing the company's IT inventory
- Optimized network performance across LAN, WAN, and wireless deployments by troubleshooting, analyzing, and implementing improvements
- This resulted in a measurable increase in network efficiency
- Enhanced network security by implementing MAC address filtering and segregating VLANs, which lowered potential vulnerabilities
- Managed Google Workspace domains for Frag Games, ensuring optimal performance and user experience for essential business applications like Gmail, Drive, Docs, and Calendar
- This included:
- Provisioning and onboarding new users efficiently, streamlining the account creation process
- Implementing and enforcing security best practices to safeguard company data, such as two factor authentication and user access controls
- Monitoring domain health and user activity to identify and troubleshoot any issues proactively
- Performing regular backups and disaster recovery planning to minimize downtime and data loss
- Integrated and managed Active Directory for user authentication, access control, and centralized domain management, enhancing security and streamlining administrative processes
- Implemented Group Policies to enforce security standards and optimize user environment settings across the network
Head of Department NOC
Nova Communication
04.2016 - 06.2021
- Ensured uninterrupted 24x7 surveillance, monitoring, and proactive incident management for Dual Play (Video and Internet) services, coupled with swift analysis and diagnosis of reported issues
- Proficient in the installation, configuration, and maintenance of C-Data Tech and ZTE Optical Line Terminals (OLT) and Optical Network Units (ONU), optimizing broadband internet, IPTV, and Video-On-Demand services via GPON technology and FTTH typologies
- Implemented Video-On-Demand Server installations and configurations, facilitating seamless content delivery
- Managed new customer account creation on Radius, ensuring smooth onboarding processes
- Monitored and maintained network infrastructure, ensuring high availability and reliability
- Expertly configured OLTs, SFP Modules, ONUs, switches, and routers to optimize network performance
- Conducted comprehensive wireless network optimization and monitoring, leveraging computer aided analysis and data collection techniques
- Possessed troubleshooting expertise to swiftly resolve network issues, ensuring minimal downtime
- Proficient in Mikrotik Routers and OS Hotspot management, facilitating efficient internet access control
- Skilled in configuring Wi-Fi access points for bridging and Wireless Distribution System (WDS) setups to extend network coverage
- Proficient in network monitoring and management tools (e.g., SolarWinds, Nagios) along with experience in routing and switching protocols (e.g., BGP, OSPF, VLANs)
- Knowledgeable in server hardware and operating systems (e.g., Windows Server, Linux and skilled in troubleshooting network issues and conducting root cause analysis
- Proficient in incident management and ticketing systems (e.g., ServiceNow, Remedy)
- Able to work effectively under pressure in a fast-paced environment
Education
FSC - Pre-Medical
Board of Intermediate and Secondary Education
Matriculation - undefined
Board of Intermediate and Secondary Education
Skills
- CCNA
- CCNP
- HCIP
- HCIA
- RHCE (Linux)
- AUTOCAD
- Cisco FTD Firewall
Timeline
Manager IT Infrastructure
FRAG Games
07.2021 - Current
Head of Department NOC
Nova Communication
04.2016 - 06.2021
Matriculation - undefined
Board of Intermediate and Secondary Education
FSC - Pre-Medical
Board of Intermediate and Secondary Education
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