Muhammad Sajjad
Managerial/Technical ,
Lahore
Summary
Results-oriented & Dedicated professional with more than 30 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Motivates Service Worker with exceptional social skills, communication abilities and customer service background. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational repute & profit Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
26
26
years of professional experience
30
30
years of post-secondary education
9
9
Certificates
Work History
Regional Manager Operational & Maintenance
MIA Group of Companies
Lahore
01.2021 - Current
- Assist /Update of critical issues and daily performance of region to CEO / Chairman
- Collaborated with team members to achieve target results 10-15 % increase in business
- Attend meeting (departmental level , Clients, Vendors and Head office).
- Used critical thinking to break down problems, evaluate solutions and make decisions on daily & case to case basses.
- Proved successful working within tight deadlines and fast-paced atmosphere by using planning skill
- Increased customer satisfaction by resolving issues and providing best services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Developed and maintained relationships with customers and suppliers through account development.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Supervisor of HVAC Domain & RM for South Region
Mobilinlk
Karachi
08.2012 - 07.2014
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers (Internal) to understand needs and provide excellent service, with in 2-4 hours in minor issue and with in 24 hours for Major issues
- To evolute performance of Vendors.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Managing monthly Budget and save 10 % at lest to handle unforeseen issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Sales Cum Technical CCTV & Fire
Mab Technologies
Karachi
05.2010 - 02.2014
- Supervise team in installation, trouble shooting of CCTV & fire alarms system at different location Of NBP & State Bank of Pakistan.
- Collaborated with team to achieve target of 15 % increase yearly basses
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
- Working for Tender
- Created plans and communicated deadlines to complete projects on time
- Delivered services to customer locations within 6 hours with in city and with in 24 hours out of city.
- Drove operational improvements which resulted in savings and improved profit margins
Mechanical Supervisor
Pakistan Navy
Karachi/Islamabad
12.1990 - 11.2009
- Spend 19 years at different position in Mechanical Department of Pakistan Navy
- During the satay In Pakistan Navy ,Performed (Operation , Trouble Shootings, Repair & Maintenance) on Different type of Machines on board Ships & shore (Chillers, AHU, Split AC. Diesel Generates, Steam Turbines, Gas Turbines , Fire fighting systems, Industrial Safeties, Boilers , different types of pumps etc.).
- Established readiness of main engines from 4 hours to 20 mints to start
- Performed On JOB Trainings weekly basses.
- Make sure fuel availability 90 % on board ship.
- Proved successful working with in tight deadlines and fast-paced atmosphere.
- Maintained adequate inventory of spare parts to prevent critical downtime
- Implemented quality programs, evaluated results and improved service policies to meet changing needs
Education
Master of Science - Project Management
Behria University Lahore Campus
Lahore 10.2020 - 04.2022
MBA - Marketing
University of Management & Technology
Lahore 10.2018 - 10.2020
Bachelor of Science - Mechanical
Indus Institute of Higher Education
Karachi 05.2008 - 05.2010
Associate of Science - Mechinical
Marine Engineering School
Karachi (Pak Navy) 07.1991 - 03.2016
Skills
Project Feasibility Studies
Certification
DAIKIAN Malaysia
Timeline
Regional Manager Operational & Maintenance
MIA Group of Companies
01.2021 - Current
Master of Science - Project Management
Behria University Lahore Campus
10.2020 - 04.2022
MBA - Marketing
University of Management & Technology
10.2018 - 10.2020
DAIKIAN Malaysia
04-2017
Skill In Administration
05-2016
Nitty-Gritty of Public Specking
11-2015
HR & Work force Management
04-2015
Occupational Health, Safety & Environment for Supervisors
05-2014
Project Management
02-2014
Leadership
11-2013
HRM
10-2013
Supervisor of HVAC Domain & RM for South Region
Mobilinlk
08.2012 - 07.2014
HS&E
11-2011
Sales Cum Technical CCTV & Fire
Mab Technologies
05.2010 - 02.2014
Bachelor of Science - Mechanical
Indus Institute of Higher Education
05.2008 - 05.2010
Associate of Science - Mechinical
Marine Engineering School
07.1991 - 03.2016
Mechanical Supervisor
Pakistan Navy
12.1990 - 11.2009
Teaching Experience
-Delivering Lecture/training of MIA Group of companies techinical teams on deficient topics (Project Handling , Chiller operations , WBS developments , CRM, Time management etc).
-2 Years Visiting Faculty for RAC at Aman Tech
-6 month HSE Trainer experience at NOVATEX
-5 years Trainer experience of on board ships (RAC, Safeties, Main Engine , fire fighting etc)
Teaching Experience
-Delivering Lecture/training of MIA Group of companies techinical teams on deficient topics (Project Handling , Chiller operations , WBS developments , CRM, Time management etc).
-2 Years Visiting Faculty for RAC at Aman Tech
-6 month HSE Trainer experience at NOVATEX
-5 years Trainer experience of on board ships (RAC, Safeties, Main Engine , fire fighting etc)
Similar Profiles
Nelson ChapajongNelson Chapajong
Mathematics and Physics Tutor at MIA Competitive Examination Preparatory Group.Mathematics and Physics Tutor at MIA Competitive Examination Preparatory Group.
Aldo Simon Lora TavarezAldo Simon Lora Tavarez
Operion Manager at Mia Communications GroupOperion Manager at Mia Communications Group
Sejla BecirovicSejla Becirovic
Banquet Manager at Casa Mia on the Green and Casa MiaBanquet Manager at Casa Mia on the Green and Casa Mia