Muhammad Saad Hanif

· Led automation service projects and e-commerce store setups for a U.S.-based client, ensuring on-time delivery through strategic planning and remote team coordination.
· Managed project timelines and delegated tasks effectively to cross-functional teams, aligning efforts with business goals and client expectations.
· Conducted regular performance reviews and team meetings to boost accountability, enhance productivity, and maintain high-quality standards.
· Maintained strong client relationships through proactive communication and issue resolution, resulting in high satisfaction and repeat engagements.
· Streamlined workflows and resource utilization by coordinating with internal departments, enabling consistent achievement of project milestones

· Developed and executed targeted sales strategies, leading to increased market penetration and consistent revenue growth.
· Cultivated and managed strong client relationships, resulting in repeat business and long-term partnerships.
· Collaborated cross-functionally with internal teams to align project development with client needs and sales goals.
· Analyzed sales performance metrics to identify trends, improve forecasting accuracy, and inform data-driven decision-making.
· Led negotiations and closed high-value deals while adhering to budget forecasts, contributing directly to quarterly sales targets.

· Resolved complex technical issues and escalations by troubleshooting customer concerns, ensuring swift resolution and improved satisfaction.
· Guided customers through cellular plan selections and porting processes, fostering trust and strengthening long-term relationships.
· Maintained and updated product data in the customer database, supporting accurate service delivery and seamless account management.
· Supervised floor operations and led training for new hires, enhancing team readiness and service consistency across shifts.
· Collaborated with internal departments to handle specialized customer requests, ensuring high-touch support and cross-functional efficiency.

· Handled customer complaints and feedback efficiently, delivering timely resolutions that improved satisfaction and retention.
· Oversaw daily operations and ensured service delivery standards were consistently met during assigned shifts.
· Supervised shift activities and coordinated resources to maintain workflow efficiency and team accountability.
· Monitored agent performance, provided feedback, and implemented improvement plans to enhance service quality.
· Planned and facilitated training sessions to upskill agents, aligning performance with client expectations and KPIs.

· Delivered outstanding customer service and enforced quality standards to ensure a consistent and positive guest experience.
· Oversaw team performance during shifts, providing on-the-spot support to maintain operational flow and meet service targets.
· Managed inventory levels and minimized waste through accurate tracking and timely restocking, supporting uninterrupted restaurant operations.
· Collaborated with crew and management to achieve daily goals while maintaining food safety, hygiene, and cleanliness standards.
· Supported training initiatives by onboarding kitchen staff and assisting in the rollout of new menu items and procedures.

· Managed official correspondence and maintained accurate records to support effective stakeholder communication.
· Supported the planning and execution of projects by coordinating tasks and timelines across teams.
· Facilitated procurement of goods and services, including preparation of payment requisitions and vendor coordination.
· Maintained organized project documentation for internal reporting, audits, and executive presentations.
· Drafted and monitored monthly project budgets, ensuring adherence to financial protocols and efficient resource use.

· Communicated with vendors to obtain competitive quotes and product availability, supporting timely and cost-effective procurement.

· Reviewed and processed departmental requisitions into accurate purchase orders, resolving discrepancies to ensure compliance and efficiency.

· Maintained and organized digital records of vendor and bid information, improving procurement transparency and reporting accuracy.

· Collaborated with internal departments to address inquiries related to pricing, purchase orders, and requisitions, enhancing interdepartmental workflow.

· Scheduled and coordinated vendor meetings and internal appointments, contributing to improved planning and operational efficiency.

· Managed incoming calls, scheduled meetings, and recorded detailed minutes to support daily executive operations and ensure smooth office coordination.

· Composed and distributed professional correspondence, memos, and reports, enhancing internal communication and documentation accuracy.

· Maintained filing systems, updated office policies, and supported regular report preparation, improving administrative efficiency and compliance.

· Handled procurement of office supplies by sourcing competitive vendors and negotiating deals, contributing to cost savings and resource optimization.

· Coordinated travel arrangements, managed contact lists, and collaborated with senior assistants to fulfill requests from executive leadership.