Muhammad Saad Haider

Responsibilities:

• Provide backend technical support for small to large scale commercial order requests
• Manage order requests using Salesforce, acquiring necessary information and making system adjustments
• Set orders in the billing system and activate services
• Regularly communicate with internal teams to ensure a smooth user experience
• Proficiently utilize MS Word and Excel for effective documentation

Responsibilities:

• Handle inquiries over the phone for Western Union's physical store representatives
• Demonstrate a deep understanding of technical issues and deliver clear resolutions promptly
• Prioritize work quality while documenting cases on Salesforce
• Provide backend support on IBM AS/400 (IBM iSeries)
• Ensure a seamless transaction experience for in-store customers
• Address issues that may arise during transfers at physical locations
• Offer basic troubleshooting steps for known issues or bugs
• Utilize Salesforce to escalate matters to the appropriate department if necessary
• Provide step-by-step guidance over the phone for system navigation
• Resolve hardware-related issues and update configurations for individual stores using IBM AS/400

Responsibilities:

• Deliver an outstanding customer experience for Revolut customers and provide personalized chat support on Intercom
• Serve customers across the EEA region, the United Kingdom, Switzerland, and the United States of America
• Act as the main point of contact for customer concerns related to the Revolut app
• Handle various aspects including online transactions, e-commerce, in-app transfers, bank transfers, card and accounts, chargebacks, refund requests, transaction history, money trails, in-app stock market listings, and cryptocurrencies
• Offer troubleshooting assistance and step-by-step guidance for seamless app navigation
• Assist in customer profile verification (KYC) and adherence to AML standards
• Identify and route potential politically exposed persons (PEP) to appropriate departments
• Utilize Jira tickets and boards for efficient case handling and process expeditions
• Initiate contact with external banks (e.g., Chase Bank, JP Morgan) to obtain transfer statuses

Responsibilities:

• Receive calls from customers in the UK region to book taxi services
• Promptly dispatch taxi drivers based on customer needs
• Focus on meeting the unique requirements of each customer
• Ensure accurate pick-up and drop-off locations are recorded
• Meet ETA (Estimated Time of Arrival) requirements for efficient service delivery

Responsibilities:

• Work with prominent telecom providers in the NAM region
• Stay updated on market trends
• Enhance sales performance through continuous knowledge improvement
• Strategically introduce home security services into sales approach
• Play a pivotal role in revenue generation for the company

Responsibilities:

• Direct communication with restaurants to compile comprehensive information on menu items
• Detailed descriptions and pricing for menu items
• Utilize Jira boards to engage in the escalation process to address challenges promptly
• Enhance overall end-user experience through menu accuracy
• Work diligently with MS Excel to craft visually appealing menus
• Ensure accurate menus accounting for allergens and spice levels

Responsibilities:

• Handle general inquiries about orders and address specific issues faced by customers
• Analyze orders for refund requests and address delays
  Take necessary actions such as processing refunds and making changes when possible
• Reach out to restaurants to address order configurations
• Use Jira boards as a part of daily workflow
• Document interactions to ensure transparency and expedite resolutions
• Maintain comprehensive records for efficient tracking of trends and process improvement
• Collaborate efficiently with relevant departments for swift issue resolution