Summary
Overview
Work History
Education
Skills
Accomplishments
Other Information
Languages
Timeline
Generic
Muhammad Rizwan

Muhammad Rizwan

Retail Professional
Lahore

Summary

Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

My active experience and communication skills can help in achieving the customers satisfaction , Expert in sales, Merchandising and pricing strategies, client relation and needs assessment, marketing, financial management, administration and staff training, supervision, motivation and monitoring. Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.

Overview

16
16
years of professional experience

Work History

Assistant Manager Credit & Retail Operations

DWP Group
Lahore
07.2021 - Current
  • Responsible for manage the operations of all 13 branches and 17 Display Centers
  • Preparing the monthly and Yearly Sales Plans for all Branches and Display Centers
  • Implement the merchandise plan on all branches and display centers given by the Product and marketing Department
  • Preparing the branches and Display Centers audit plan and conducting the audit process as per set
  • SOP, s
  • Responsible for preparing the monthly and annual Receivable Reports
  • Analysis of Credit Policies and Implementation according to the Company Policy
  • Monthly preparing the Credit Limit analysis report for dealers and change their credit limits as per required according to their payment history
  • Preparing the sales, collection and deposit report for all the branches and Display Centers
  • Daily coordinate with all branches and Display Centers regarding their operational matters and providing resolution for the queries
  • Monthly preparing the tax Challans Reports for all branches and Display Centers

Operation Manager

Makan Al Feshar Establishment KSA
10.2019 - 05.2021
  • To Manage the Complete Operations two retail stores outlets according to the set SOP’s by Management
  • Make sure the providing excellent customer service at all times and personally handling the customers complains in effective manner to ensure with customer satisfaction
  • Plan the monthly and annual retail stores sales plan in coordination with the higher management and finance department of the company to achieve the objective of desire ration of profit
  • Provide the professional work efficiency training to new and existing staff to ensure the high level of customer service, food Quality Control, and minimize the customer order time by controlled and planed process time
  • Plan the retail store merchandizing process and procedure according to the brand compliance
  • Dealing the all national and international suppliers and their payment process, with maintain the professional relationship with the vendors and Suppliers
  • Responsible for complete purchasing equipment and Stocks by ensuring the market competitive price rate of product to achieve the high margin ration of profit
  • Direct responsible to dealing in all B2B Sales, Deliveries, Business Sales Contracts and Payments Receiving management
  • Complete planning the B2B market and set the process and objective to achieve the given sales target
  • Maintain the professional relationship with all B2B customers

Operation Manager

Posh Bite Co. LLC
12.2016 - 02.2018
  • Direct and supervise retail staff across several retail outlets to ensure they meet set objectives
  • Provide training to retail employees to develop their skills and enhance their job performance
  • Ensure compliance with company policies and procedures
  • Provide solutions that address performance issues in a timely and effective manner
  • Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
  • Contact store managers and other retail staff to communicate relevant information
  • Mentor and motivate sales staff to put in their best in order to achieve financial goals
  • Develop and implement budget and plans for retail operations
  • Visit retail establishments to ensure efficient and effective management as well as high performance sales
  • Develop policies for the merchandising of goods in retail stores
  • Monitor inventory levels to determine the need for stock supply at each retail outlet
  • Ensure compliance with health/safety policies and procedures at retail sites
  • Listen to customer complaints to address & resolve their issues
  • Evaluate operational and financial records to determine sales performance of a retail store.

Store Manager

Posh Bite Co. LLC
01.2014 - 11.2016
  • Managing and motivating a team to increase sales
  • Analysis of customer’s footfall conversion, unit per transaction and basket values per transaction
  • Keeping track of stock and ordering through computerized systems
  • Organizing sales promotions and in-store events
  • Serving customers when required
  • Sealing with queries, complaints and feedback from customers
  • Analyzing sales figures and forecasting future sales volumes
  • Maintaining awareness of market trends and monitoring what competitors are doing
  • Controlling budgets and costs
  • Providing reports to senior company executives
  • Maintain staffing levels consistent with business needs to ensure excellent customer service
  • Prepare on-going and timely performance appraisals on-line for Manager approval for all employees providing proper performance-based feedback
  • Develop assistant managers to store manager readiness
  • Analysis the P&L account
  • Achievements:
  • Increase in sales up to 5% and reduce the cost up to 2% as compared to last years
  • Develop an intelligent ordering system which helps to minimize the stock losses and wastage
  • Maintain the system of proper stock in and out which helps to improve the auditing system for stock
  • Reduce the operational cost.

Assistant Store Manager

British Home Store
06.2010 - 07.2013
  • To make the store individual sales plan
  • Motivate to store sales team for achieving sales target
  • Gives awareness to staff about market positions
  • Managing the stock supply and demand
  • Handling the stock shortage
  • To make staff schedule according to store requirements
  • To make the cash and bank statements on daily basis
  • To make the staff salary sheets and attendance details through ATS Systems and manually also
  • To analysis the sales reports to know about sales achievements and last year’s sales targets analysis
  • To analysis stock reports to make sure the maximum availability of stock on the floor
  • To make the department wise sales reports and analysis the top selling departments in the storeand make sure the availability of top selling department on floor.

Team member

Kentucky Fried Chicken
10.2007 - 11.2009
  • To collect the data from customer’sfeedback
  • Maintain the closing stock report
  • Maintain LIFO FIFO for stock record
  • Follow up all the company food policystandards
  • To handle the pos machine.

Education

MBA - Retail Management and Finance

Superior University
04.2010

Bachelor - Commerce

Punjab University
01.2007

Intermediate - Commerce

Lahore Board
05.2005

Skills

  • Cost and budget analysis
  • Credit management
  • Credit Reporting
  • Client relationship management
  • Risk analysis
  • Credit evaluations
  • Performance improvements
  • Document preparation
  • Budgeting and forecasting
  • Cost reduction strategies
  • Work flow planning
  • Procurement and sales
  • P&L Management
  • Contract Negotiation
  • Operations management
  • Sales background
  • Employee relations and conflict resolution
  • Vendor sourcing
  • Customer relations specialist
  • Performance Evaluations
  • Staff Management
  • Experienced in all government institutional work Immigration Labor Department, Department of Economic,
  • Municipality Department,
  • Micro Soft word, Excel, Power Point, Seibel, Navision Candela, Treat Ware, Basic Internet Trouble Shooting
  • Basic POS Trouble Shooting, Omega POS

Accomplishments

  • One-month training at Popcornopollis related to HACCP
  • One-month Customer Service Training in KFC Pakistan

Other Information

Citizenship: , Pakistan Visa Type: Visit DOB: 1988 Valid UAE/ KSA Driving License Contact Mob: 00923321937575

Languages

  • Urdu (native)
  • English (fluent)
  • Arabic (Conversational)
  • Hindi (fluent)
  • Punjabi(fluent)

    • Timeline

    Assistant Manager Credit & Retail Operations

    DWP Group
    07.2021 - Current

    Operation Manager

    Makan Al Feshar Establishment KSA
    10.2019 - 05.2021

    Operation Manager

    Posh Bite Co. LLC
    12.2016 - 02.2018

    Store Manager

    Posh Bite Co. LLC
    01.2014 - 11.2016

    Assistant Store Manager

    British Home Store
    06.2010 - 07.2013

    Team member

    Kentucky Fried Chicken
    10.2007 - 11.2009

    MBA - Retail Management and Finance

    Superior University

    Bachelor - Commerce

    Punjab University

    Intermediate - Commerce

    Lahore Board

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