Muhammad Raza
Technical Support Consultant
Karachi,SIndh
Summary
A computer engineering graduate, with diversified experience ranging in databases, middleware, cloud infrastructure, and Oracle utilities product stack administration, deployment, hardware selection, and solution designing, from consultation to after-market and technical support level for Oracle products.
A versatile professional is eager to take up challenges and find suitable solutions to complex problems with the best of experience and knowledge gained from extensive experience, both in the industry as a professional expert.
Possess excellent interpersonal and communication skills, and have the ability to develop and maintain productive relationships.
Overview
5
5
years of professional experience
7
7
Certification
Work History
Technical Support, Technical Support Consultant
MRP ELITE (PVT.) LTD
Karachi
02.2020 - Current
- The job role is multidimensional with day-to-day challenges to deal with customers from all over Pakistan & and surrounding foreign regions
- Have been successfully entertaining technical queries from all over Pakistan for Oracle products
- The job description includes:
- Providing technical support, deployments, and pieces training to customers on Oracle technology, utilities, and middleware products (Database, Real Application Cluster, Data Guard, Grid Control, WebLogic, MDM, and CC&B) and Oracle VM server
- Conducting POC for Oracle technology and middleware stack
- Utilized Oracle Meta link portal to deliver support in resolving known BUGs on various Oracle Products, K-Electric Smart Grid Implementation
- General Directorate Water & Sewerage
- Tanzania Revenue Authority, Tanzania
- 2Bone Technologies
- Managed high levels of call flow and responded to technical support needs
- Responded promptly to incoming sales leads and requests for technical support
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Support Engineer
CCD, PRONET (PVT.) LTD
06.2016 - 03.2018
- I have worked in planning, implementation, support, troubleshooting, and ongoing maintenance of Avaya Voice / Call Center Solutions
- I have implemented over 14 effective telephony solutions for both Mid-Market as well as Enterprise corporations in the public, banking, hospitality, and telecom sectors resulting in new opportunities for business operations
- College of Physicians & Surgeons Pakistan - Avaya IP Office
- A.G Sindh - Avaya IP Office
- Agha Khan Clifton Campus Avaya PABX & Call Centre
- HBL Call Centre Avaya Aura 6
- UBL Call Center Avaya enterprise
- Silk Bank - Avaya IP Office and enterprise solution
- Falcon-I Call Centre and Back Office Solution
- Bank Al-Falah Call center – Enterprise solution.
Habib Bank Limited
- Oracle Components
- As a part of the Oracle utilities, infrastructure team member performed End to End Migration of MDM and SOA cluster applications from existing infrastructure (Exadata X4-2 and Exalogic X4-2) to (Exadata X8M-2 and PCA X8M-2) at K-Electric Pakistan
- Implementation and Configuration of Oracle Cloud Control at Karachi Electric
- Push agents on Oracle Exa-Stack for proactive monitoring and administration
- As a part of the Oracle utilities, an infrastructure team member set up a Disaster Recovery site for K-Electric MDM and SOA cluster application DR site and their associated databases solution
- Maintaining K-Electric SLA for MDM solution and associated components (Cloud Control, Oracle Databases, SOA, Exadata, and Private cloud appliances)
- Support on Oracle CC&B, OUA, and SOA in Cluster at GDWS, Erbil, Iraq with Khatib & Almi
- Set up training environment for (C2M and SOA) at 2Bone Technologies
- Setup Oracle real application cluster along with database creation and backup policy configuration as per customer requirements at Tanzania Revenue Authority
- Good knowledge in Hot/Cold Backup and recovery and cloning of databases using RMAN
- Currently part of the Oracle utilities upgrade project, we are upgrading the complete stack including (Applications, Databases, Middleware, and Operating systems.
American Express
- Group Travel Services Call Center - Avaya IP Office 500v2.
United Energy Pakistan Pvt Ltd
- Multisite Avaya IP Office 500 v2.
Habib Bank Ltd
- Juniper SSG20 (140) Sites Connectivity
- Standard Chartered bank Call Center and back office – Avaya enterprise solution
- PSO (Pakistan State Oil) -Avaya Aura 6 enterprise solution
- PSX (Pakistan Stock Exchange) – Avaya Aura 6 enterprise solution
- AVAYA PABX Components
- CM (Communication Manager)
- Installing and configuring, troubleshooting, opening a support ticket on Avaya, daily health check, backup/Restore procedure, upgrade firmware, update new patches, PRI configuration, Preventive maintenance, VDN, and Vectoring
- ARS, Route Patterns, IP phone configuration, firmware upgrade,
- AES (Application Enablement Service)
- Installing and configuring, troubleshooting, opening a support ticket on Avaya, daily health check, backup/Restore procedure, Integration with third party product
- SMGR (System Manager)
- Installation, Configuration, backup/Restore procedure
- Installation License server, adding multiple CMs, AES, ACR, AAEP, SM (Sip Server), IP office 500 v2,
- BCMS server and client use for call center agent's real/Historical reporting tool
- (Application)
- ACR (Avaya Contact Recorder) Installing and configuring, troubleshooting, opening a support ticket on Avaya, daily health check, backup/Restore procedure, Preventive maintenance
- MDF and voice patch panel cabling management
- Avaya IP Office 500v2 with Expansion modules
- Analog and digital.
Education
Oracle Cloud Database Services - undefined
Certified Specialist.Oracle Cloud Infrastructure - undefined
Certified Architect Associate.Oracle Cloud Infrastructure - undefined
Certified Architect Professional.Oracle Cloud Infrastructure - undefined
Certified Cloud Operations Associate.Oracle Cloud Infrastructure Foundations - undefined
Master of Science - Software Engineering
Xi'an Technological University
Bachelor of Science - Computer Engineering
Sir Syed University of Engineering & Technology
Higher Secondary - Science
Board of Intermediate and Secondary Education
Certified Associate.Data Engineering on Microsoft Azure (DP-203 - undefined
Skills
Skill Setundefined
Accomplishments
- Oracle Exadata and PCA: Administration and troubleshooting
- Oracle Weblogic: Installation, configuration, application deployments, and troubleshooting
- Cloud control 13c: Deployment, Administration and troubleshooting
- Operating System: Oracle Enterprise Linux, IBM AIX, Red hat Linux and Microsoft windows servers
- Volume Manager: ASM Volume Manager and LVM
- Oracle Database migration and upgrade: 12c and 19c
- Virtualization: Oracle VM server, VMware ESXI server
Certification
Oracle Autonomous Database Cloud 2021 Certified Specialist.
Timeline
Technical Support, Technical Support Consultant
MRP ELITE (PVT.) LTD
02.2020 - Current
Support Engineer
CCD, PRONET (PVT.) LTD
06.2016 - 03.2018
Habib Bank Limited
American Express
United Energy Pakistan Pvt Ltd
Habib Bank Ltd
Oracle Cloud Database Services - undefined
Certified Specialist.Oracle Cloud Infrastructure - undefined
Certified Architect Associate.Oracle Cloud Infrastructure - undefined
Certified Architect Professional.Oracle Cloud Infrastructure - undefined
Certified Cloud Operations Associate.Oracle Cloud Infrastructure Foundations - undefined
Master of Science - Software Engineering
Xi'an Technological University
Bachelor of Science - Computer Engineering
Sir Syed University of Engineering & Technology
Higher Secondary - Science
Board of Intermediate and Secondary Education
Certified Associate.Data Engineering on Microsoft Azure (DP-203 - undefined
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