MUHAMMAD RAUF KHAN
IT Senior Support Specialist
Lahore,PB
Summary
Encouraging manager and analytical problem solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
8
8
Certifications
Work History
Owner
KMK SUPPLIERS
Lahore, Pakistan
01.2016 - Current
- Partnered with team members to optimise operations and reduce costs.
- Developed key operational initiatives to drive and maintain substantial business growth by 20%.
- Created and led successful business cultures focused on performance.
- Established strong rapport with stakeholders to enhance business credibility.
- Identified and resolved operational issues impacting productivity, performance, or profitability.
- Established budgets based on historical, current, and forecasted business data.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Established foundational processes for business operations.
AGM Corporate IT, Sales & Marketing
Suzuki Punjab Motors
Lahore
01.2014 - 01.2016
- Assisted with the installation and administration of WIN 2012 and SQL 2016 servers
- Provided end-user support for WIN 7 and WIN 10 operating systems
- Oversaw the centralized database (DMIS) for PSMCL, including the creation of PBOs, management of invoices, and handling of sales certificates for both walk-in and corporate clients
- Supervised all facets of corporate sales and marketing strategies
- Collaborated effectively with team members while also working independently to meet objectives and targets
- Spearheaded and led multi-channel marketing campaigns to extend brand reach.
- Consistently met and exceeded company goals and objectives with comprehensive marketing oversight.
- Reduced expenditures by streamlining workflows with marketing automation tools.
- Implement innovative and strategic solutions to mitigate complex marketing and campaign performance challenges.
- Conducted market research and analysis to identify emerging opportunities and maintain a competitive market edge.
- Guided clients on brand image and ethos to foster winning brand strategy and increased online engagement.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
Senior IT Support Engineer
Premier Systems Pvt Ltd
Karachi, SINDH
01.2012 - 01.2014
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Implement a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Reduced server downtime by performing regular hardware upgrades and software patches.
- Managed approximately 30 incoming calls and emails per day from customers.
- Developed customized training materials for staff members to facilitate knowledge retention and improve overall technical competency levels.
IT Senior Analyst Global Site Services Engineer
Johnson’s & Johnson’s Pvt Ltd
Karachi
08.2001 - 01.2012
- Provided timely and efficient IT end-user helpdesk support to more than 200 users
- Delivered remote assistance to Field Force personnel located in diverse areas
- Partnered with the regional compliance team to guarantee complete compliance with company SOPs and guidelines
- Interacted with vendors and suppliers for issues related to problem management, warranty claims, preventive maintenance, and servicing
- Collaborated with the team to successfully execute the LAN upgrade project at Johnson & Johnson Pakistan, which received the STAR & GOLD Award
- Supported IT unit in maintaining accurate records of all hardware and software and developed documents related to IT processes.
- Acted as project lead over moderate to large business automation projects, developing and monitoring project budgets and resources.
- Supported wider-company data solutions through specified ad-hoc insight and analysis as required.
- Implemented new data quality management processes to improve data accuracy.
- Provided recommendations for new or enhanced systems, upgrades, and modifications.
- Ran training sessions and workshops on system processes.
- Evaluated and balanced requirements of multiple departments to identify solutions.
- Analyze varied source information and data to highlight issues, risks, and business opportunities.
- Maintained up-to-date knowledge of current technology technical developments.
- Partner with users to understand and define system requirements.
- Designed impressive solutions to overcome existing system challenges.
- Outlined needs to meet end user requirements.
- Modified current systems to enhance workflows and meet new needs.
Education
Master of Business Administration - Marketing, Sales, Management, Consumer Behavior
HAMDARD UNIVERSITY
Karachi, Sindh 08.2004 - 09.2008
Bachelor of Engineering - Computer Systems
HAMDARD UNIVERSITY
Karachi, Sindh 08.1997 - 05.2001
INTERMEDIATE PRE-ENGINEERING - Physics, Chemistry, Mathematics
G. NATIONAL COLLEGE
Karachi, Sindh 08.1995 - 05.1997
MATRICULATION - Biology, Mathematics, Physics, Chemistry
GULISTAN SHAH ABDUL LATIF SCHOOL
Karachi, SD 09.1993 - 09.1995
Skills
Talent Development
undefinedInterests
Cricket
Table Tennis
Web Browsing
Learning from different mediums
Community Support
Languages
English
Upper intermediate (B2)
Urdu
Proficient (C2)
Punjabi
Intermediate (B1)
Arabic
Beginner
Accomplishments
STAR Certificate for Network Cabling Infrastructure in Johnson & Johnson Pakistan.
GOLD Award for Velocity Project Hardware Upgrade And Standardization of Johnson & Johnson Pakistan.
Certification
Learn Graphics Design Using Canva And Start Freelancing
References
References available upon request.
Timeline
ECCTIS - CEFR LEVEL B2
10-2024
English Proficiency Certificate - BE CS
09-2024
Learn Graphics Design Using Canva And Start Freelancing
08-2024
The Complete Youtube Mastery
05-2024
English Proficiency Certificate - MBA
03-2023
Graphic Design
09-2021
Owner
KMK SUPPLIERS
01.2016 - Current
AGM Corporate IT, Sales & Marketing
Suzuki Punjab Motors
01.2014 - 01.2016
Senior IT Support Engineer
Premier Systems Pvt Ltd
01.2012 - 01.2014
ITIL V3 Foundation
06-2010
Master of Business Administration - Marketing, Sales, Management, Consumer Behavior
HAMDARD UNIVERSITY
08.2004 - 09.2008
IT Senior Analyst Global Site Services Engineer
Johnson’s & Johnson’s Pvt Ltd
08.2001 - 01.2012
Specialized Diploma In Computer Networking
04-2001
Bachelor of Engineering - Computer Systems
HAMDARD UNIVERSITY
08.1997 - 05.2001
INTERMEDIATE PRE-ENGINEERING - Physics, Chemistry, Mathematics
G. NATIONAL COLLEGE
08.1995 - 05.1997
MATRICULATION - Biology, Mathematics, Physics, Chemistry
GULISTAN SHAH ABDUL LATIF SCHOOL
09.1993 - 09.1995
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