Data Science, IoT, Artificial intelligence, cloud computing
MUHAMMAD RASHID
Ui/Ux Designer, Customer Support, Customer Service
Rawalpindi, Islamabadd
Summary
Results-driven Computer Science graduate with strong experience in customer service, call center operations (inbound/outbound), IT support, and digital solutions. Skilled in managing Medicare and accident claim campaigns, CRM systems, and customer verification. Blends technical expertise (UI/UX, front-end, Unity development) with proven BPO and CSR experience, ensuring customer satisfaction, efficiency, and operational success. Seeking to contribute to call center, IT, or digital roles with growth opportunities.
Overview
2
2
Certifications
2
2
Languages
Work History
Ui/ux Designer
Five D
10.2024
- - Skilled UI/UX designer creating user-friendly app and web designs.
- - Proficient in Photoshop, Figma, Illustrator, Canva, and Adobe XD.
- - Experienced in wireframing, prototyping, mockups, and banner design.
- - Strong grasp of color theory for engaging homepage and app interfaces.
MVP – Accident Claim Services
Single Call Bpo
09.2023
- Managed accident claim services in US-based campaign.
- Provided accurate claim handling, verification, and customer assistance.
- Ensured compliance with client requirements and reduced error rates by 15%.
- Trained new team members on customer interaction scripts.
Customer Service Representative (CSR)
Next Gen Technologies Pvt Limited
08.2020
- Handled inbound/outbound calls for Medicare campaign.
- Acted as self-verifier, ensuring compliance and accuracy in customer information.
- Utilized CRM tools to record interactions and follow-up with clients.
- Improved customer satisfaction scores through active problem-solving and communication.
Education
Bs - Computer Science
Hazara University
Mansehra01.2023
Fsc - Pre Engineering
GPGC
Mansehra01.2019
Skills
Customer Service Tools: CRM systems, call verification, telesales
Certification
Unity Game Development – KP IT Board (2023)
Interests
Timeline
Ui/ux Designer
Five D
10.2024
MVP – Accident Claim Services
Single Call Bpo
09.2023
Customer Service Representative (CSR)
Next Gen Technologies Pvt Limited
08.2020
Bs - Computer Science
Hazara University
Fsc - Pre Engineering
GPGC
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