Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Ramzan

Lahore,PB

Summary

Proven courier with a track record of enhancing delivery efficiency and customer satisfaction at DHL Express. Skilled in GPS navigation and time management, adept at building strong client relationships through exceptional service. Contributed to significant team productivity improvements by streamlining processes and employing effective communication.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Courier

DHL Express
09.2018 - Current
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Followed company policies and procedures during shift.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Contacted customers to confirm delivery details and locations.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

Courier

TCS - Time Customer Service
01.2010 - 09.2018
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Followed company policies and procedures during shift.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Contacted customers to confirm delivery details and locations.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Utilized GPS navigation systems to navigate faster routes.
  • Supported team members during peak times, demonstrating strong teamwork and flexibility.

Education

Intermediate Certificate - Computational Science

HIGH SCHOOL
LAHORE
06.2010

Skills

Time management

Timeline

Courier

DHL Express
09.2018 - Current

Courier

TCS - Time Customer Service
01.2010 - 09.2018

Intermediate Certificate - Computational Science

HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Muhammad Ramzan