MUHAMMAD RAFI

• Managed Amazon client accounts, overseeing operations across multiple marketplaces, including US, Australia, and UAE.
• Successfully negotiated and established partnerships with suppliers and brands to enhance product offerings and profitability.
• Demonstrated expertise in Daraz Seller Center, optimizing product listings and ensuring strong online presence.
• Extensive experience in navigating and managing eBay operations, ensuring consistent sales growth and customer satisfaction.
• Proven track record of effective communication and negotiation skills with suppliers and brands to secure favorable terms and agreements.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Built business to our clients by implementing effective marketing and customer engagement plans

• Measured, tracked and quantified organic and paid digital strategies.
• Conducted market research to identify new opportunities and target markets.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic.
• Supported and enhanced digital presence through inbound marketing tactics designed to attract, engage and convert customers.
• Coordinated custom social media posts that captured target audience's attention and influenced action.
• Coordinated custom social media posts that captured target audience's attention and influenced action

• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions..
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

• Created detailed sales presentations to communicate product features and market data.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Maintained organized, presentable merchandise to drive continuous sales.

• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.

• Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
• Utilized multiple marketing strategies to improve profitability.
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• Achieved results by working with staff to meet established targets.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

GPA: 3.05

GPA: 2.50