MUHAMMAD OWAIS
INFORMATION TECHNOLOGY PROFESSIONAL
Karachi,Sindh
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
12
12
years of professional experience
9
9
Years of IT professional experience
6
6
Certificates
1
1
Language
Work History
Team Lead
ABIC PVT LIMITED
01.2022 - Current
- Assist VP of Technology in managing and supporting 300+ stores remotely in USA
- Managing Client Microsoft Office 365 user accounts in Microsoft Azure Active Directory
- Managing Microsoft Office 365 Admin Center as Global Administrator
- Managing Microsoft Office 365 Exchange Admin Centre
- Managing Microsoft Office 365 Team Admin Center for VOIP Phones & Services
- Manage and support users in Microsoft Office 365 SharePoint
- Managing over 300+ stores Advanced Cradle point routers on Net cloud
- Managing over 600 Wireless Extreme advanced access Points over Extreme Cloud IQ
- Managing over 600 Wireless Mist access Points over Mist cloud
- Managing and supporting over 1k internet accounts that includes AT&T, Comcast, Spectrum Business
- Granite, Century Link etc
- Managing & handling stores Hikvision DVR & NVRs also managing Camera system in Centralized HikCentral
- Cloud Portal
- Assist VP of Technology in handling and managing all IT Operation remotely.
IT EXECUTIVE
ABIC PVT LIMITED
03.2020 - 12.2021
- Assist Director of IT in managing and supporting Microsoft Office 365 users as an administrator
- Assist Director of IT in managing and supporting ABIC user accounts in Microsoft Active Directory in
- Windows Server 2019
- Assist Director of IT in server and network administration will include installation and relocation of core equipment
- Performing miscellaneous job-related duties as assigned by the Director of IT
- Performing administrative support duties, as required, to meet specific operational objectives
- Provide Local and offshore Remote support to customer
- Vendor Management including third party statement of work
- Enforcing security and other IT policies & procedures
- Completing assigned support tickets within agreed SLA
IT OFFICER
ASPIN PHARMA (PVT) LIMITED AN OBS GROUP OF COMPANY
04.2017 - 02.2020
- Manage Symantec Endpoint Manager Server v14.2.1
- Create and Deploy Symantec Endpoint Manager client packages
- Backup and restore data using Symantec backup exec
- Manage and Enforce security and other IT policies through Symantec endpoint manager at user end
- Troubleshoot Symantec Antivirus related issues at end-users
- Experience of working with VMware workstations for troubleshooting /diagnosing
- Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory
- Assist IT manager in managing and supporting Aspin over 300 user accounts in Microsoft Active Directory
- Setting up new users account creation and disabling resigned user accounts in accordance with HR requirements/removal, within active directory
- Assist IT manager in managing centralized Print server
- Assist IT manger in managing File server
- Providing desktop/Laptop and server support
- Good knowledge of Microsoft Windows Server 2003/2008 R2 and 2012 R2
- Assist IT Infrastructure Manager in managing SQL Server 2005/2008 & Exchange 2007 and MS Windows
- Server 2003, 2008 R2, 2012 R2
- Managing and supporting Google G-Suite on-site users as an administrator
- Manage Cisco Catalyst 4506-E and Cisco 3750 series Layer-3 switches
- Manage Cisco Aironet 1130 series, Linksys Wireless access points
- Manage\Control & deploy central management controller Ubiquity Unifi wireless ac pro access points
- Responsible for Managing data backups and control tape assets
- Diagnose all Lenovo and HP hardware
- Creating purchase requisitions/Assist with procurement for IT accessories and delivery logistics
- Coordinating with the vendors for the IT related equipments repair and delivery
- Liaising with 3rd parties and suppliers
- Ensuring licensing for all software purchased is recorded and maintained
- Manage/Control and configure company exchange email account on user Smartphone through MDM
- Configure user email account on their Smartphone
- Support mobile devices with setup and repairs
- Provide support for audio/visual equipment
- Track inventory and maintain stock of computers and accessories
- Enforcing security and other IT policies & procedures
- Completing assigned support tickets within agreed SLA
- Other Responsibilities:
- Assist with documentation and keep all documentations up-to-date
- Performing basic administrative support duties, as required, to meet specific operational objectives
- Performing miscellaneous job-related duties as assigned by the IT General Manager
- Working extra hours to meet deadlines, as required and where necessary
- Providing assistance as required to IT Manager
- Escalating IT issues to the IT manager where necessary
- Undertaking small to medium-sized IT networking projects as instructed by the IT General Manager
- Reporting potential system outages
- Supporting resolution to outages
- Ensuring integrity of company data.
IT SUPPORT ENGINEER
ASPIN PHARMA (PVT) LIMITED AN OBS GROUP OF COMPANY
04.2015 - 03.2017
- Respond to support request via email, phone, and or in person
- Handle IT Orientation and hardware/account setup for new starters
- Providing assistance and support to colleagues in IT- related matters
- Troubleshoot Windows, MS Office, Printer, and various other software issues
- Assist IT Infrastructure Manager in managing the communication link connectivity of Fiber Optic, DSL and RF
- Link in coordination with Internet Service Provider
- Making of CAT 5E and CAT 6Enetwork cables where necessary
- Provide Remote Support and coordination on different cities
- Assist IT Infrastructure Manager in managing Data Center operations and devices
- Troubleshooting, configuration of network related problems including network devices
- Conducting root cause analysis on Network Incident
- Maintain & support, Helpdesk, networking, inventory & backup of internal IT systems
- Manage installation and troubleshooting of on-site computer users and remote users and maintain infrastructure
- Manage and administered Windows XP, Windows 7, Windows 8, Windows 10 desktop and laptop workstations
- Setting up and configuring new laptops and desktops
- Installing authorized software to laptops and desktops
- Apply OS patches and upgrades where necessary
- Support & troubleshooting of LAN/WLAN/WAN
- Providing desk side support to SAP B1 users
- Managing inventories of all IT related equipment’s including Desktop/Laptop multimedia, centralized
- Printers, desktop Printers and Scanners.
FIELD ENGINEER
ZHONGXING TELECOM PAKISTAN
06.2013 - 12.2013
- Worked on TP-VEGA RMS Project as a RMS ENGINEER
- Installation, Commissioning of RMS (ZXM10) EISU
- Diagnose alarms of RMS (ZXM10) EISU, remove errors of RMS
- Work as an RMS Expert in TP-VEGA RMS Project
- Certificate of Appreciation upon an Outstanding Performance is given by C.T.O ZTE Pakistan & the Project Director
- I.D.D Telenor on Successful completion of RMS Project.
BSS & MW Transmission ENGINEER
ZHONGXING TELECOM PAKISTAN, Telenor VEGA
06.2013 - 12.2013
- Responsibilities
- 1st level technical support for customer queries regarding the project activities
- Discuss the project target activities & issues with customer RF & Transmission
- Planning teams & closes accordingly
- Get resolve the Network’s KPIs issue as per customer escalations
- Provide technical support for troubleshooting & diagnostics of ZTE BSS & RAN network elements
- Supervision the installation team as per BSS (ZTE SDR & Rectifier, IPS) equipments installation
- Correct Radio network faults in and performance degradations according to result of post degradation analysis report
- Commissioning, integration, and Alarm testing of the installed ZTE BTS SDR8700 (RRU based) & SDR8900 (RSU Based) for Telenor Pakistan Vega Project
- Configuration of ZTE W301 rectifier & rectifier alarms
- Provide technical support for troubleshooting & diagnostics of Siemens BSS & RAN network elements
- Troubleshooting & Testing of ATS Panels like (Siemens, Deepsea, Saltec Powerlink)
- Provide technical support for Microwave field teams regarding installation & commissioning of NEC iPaso links as per requirements
- Execution & Management of Microwave Transmission Network (NEC iPaso200MB, 400MB & 1000MB
- ODU/IDU MW equipment for Telenor Pakistan Vega Project activities
- Execution of DCN connectivity & NMS activities of NEC iPaso microwave links
- Commissioning and troubleshooting of ZTE BBU according to MO Data provided
- Supervision of commissioning, testing & troubleshooting of Post alarm patching of ZTE SDR & Rectifier
- Give sites readiness for cut over and maintain plan according to customer requirement
- Supervision of dismantling of old equipment after cut over
- Maintain PAT & BOQ files and give updates on daily basis
- Execution of PAT of the BSS/RAN from customer on or before handover to operations
- Share the Daily progress (DPR) with customer & internal higher management regarding installation & dismantling.
Instrument & Control Engineering Supervisor
KESC BIN QASIM POWER PLANT, B.Q.P
Karachi
02.2012 - 09.2012
- Servicing & Testing of Burners local Instruments & Burners Sequential Testing
- Diagnostic, Servicing & Testing of loops on PLC Based Demin Plant, Air Compressors & Debris Filter etc
- Execution of I&C related job at Turbine & Boiler Area during unit Shutdown
- Field Instrument Calibration activities (Execution & Recording).
Education
BS - Electronics
Sir Syed University of Engg. & Technology
01.2007 - 04.2011
HSC (Pre - Engg
Aisha Bawany Govt. Science College
01.2004 - 04.2005
SSC - Science
Cantonment Board Montessori & Model School
01.2002 - 04.2003
Skills
Excellent knowledge in networking TCP/IP, LAN, WLAN
Experienced IT network and system administratorAdaptive to environmentA desire to be a part of an overall team and achieveProven ability to work under pressure and with otherStrong time management and self-motivational skillsExcellent communication and presentation skillsOpen-minded, flexible approach to problem solvingGood analytical abilitiesConfident, Patient and PoliteExcellent relationship building skillsMore than 9 years of experience in L1 & L2 IT Experience
Resilient to changing circumstances and challengesHigh level of reasoning and problem-solving abilityCertification
Training & Certification in AWS re/Start Cloud Computing Program as AWS Cloud Practitioner from LearnTech
Timeline
Team Lead
ABIC PVT LIMITED
01.2022 - Current
IT EXECUTIVE
ABIC PVT LIMITED
03.2020 - 12.2021
IT OFFICER
ASPIN PHARMA (PVT) LIMITED AN OBS GROUP OF COMPANY
04.2017 - 02.2020
IT SUPPORT ENGINEER
ASPIN PHARMA (PVT) LIMITED AN OBS GROUP OF COMPANY
04.2015 - 03.2017
FIELD ENGINEER
ZHONGXING TELECOM PAKISTAN
06.2013 - 12.2013
BSS & MW Transmission ENGINEER
ZHONGXING TELECOM PAKISTAN, Telenor VEGA
06.2013 - 12.2013
Instrument & Control Engineering Supervisor
KESC BIN QASIM POWER PLANT, B.Q.P
02.2012 - 09.2012
BS - Electronics
Sir Syed University of Engg. & Technology
01.2007 - 04.2011
HSC (Pre - Engg
Aisha Bawany Govt. Science College
01.2004 - 04.2005
SSC - Science
Cantonment Board Montessori & Model School
01.2002 - 04.2003