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MUHAMMAD NOMAN ASIF
Shahkot
Work Preference
Summary
Dynamic retail professional skilled in managing customer inquiries and resolving complaints through various communication channels. Demonstrates reliability in cash handling and stock management while maintaining high standards in customer service and visual merchandising. Committed to enhancing customer satisfaction and contributing effectively to team operations.
Overview
2
2
years of professional experience
Work History
Customer Service & Social Media Executive
Digital Agency
01.2024 - 12.2024
- Resolved customer enquiries and complaints through phone, email, and social platforms, enhancing overall customer experience.
- Developed and scheduled engaging social media content for multiple brand accounts.
- Coordinated with internal departments to ensure timely and effective resolution of client issues.
- Contributed to improving customer satisfaction scores through proactive service strategies.
- Maintained accurate customer interaction logs and KPI tracking reports using MS Excel.
- Implemented proactive service strategies that contributed to increased customer satisfaction scores.
Cashier / Shop Assistant
Retail Store
01.2023 - 12.2023
- Operated cash registers and processed all payment types (cash, card, digital) with full accuracy.
- Delivered fast, friendly, and professional customer service consistently on the shop floor.
- Executed product replenishment by restocking shelves, rotating stock, and labelling merchandise to enhance product availability.
- Executed product replenishment - restocking shelves, rotating stock, and labelling merchandise.
- Maintained high visual merchandising and cleanliness standards across all store sections.
- Maintained visual merchandising and cleanliness standards across all store sections to support a welcoming shopping environment.
- Assisted with food and deli counter preparation and hygiene compliance.
- Assisted with basic food/deli counter preparation and hygiene compliance when required.
Education
Intermediate -
Higher Secondary Certificate
Shahkot,Punjab Pakistan01-2024
Skills
- Customer Payment Processing
- Social Media Management
- MS Excel & Computer
- Data analysis
- Cash Handling & POS
- Logistics Coordination
- Stock Replenishment
- Social Media Management
- Inventory Management
- Brand Promotion Strategies
- Visual Merchandising
- Team Collaboration
- Customer Insights Analysis
- Customer service
- Social media management
Accomplishments
- Consistently maintained zero cash discrepancy across daily till operations throughout tenure.
- Recognised for punctuality, reliability, and strong teamwork in retail environment.
- Successfully managed stock replenishment independently during peak trading hours.
- Built strong customer relationships resulting in repeat business and positive feedback.
Availability
True, True, True, True, True
Languages
Good - Read/Write/Speak, Native / Fluent, Native / Fluent
Timeline
Customer Service & Social Media Executive
Digital Agency
01.2024 - 12.2024
Cashier / Shop Assistant
Retail Store
01.2023 - 12.2023
Intermediate -
Higher Secondary Certificate