Muhammad Naveed
Summary
Dedicated train operation professional with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager Operations Control Center (OCC)
ORANGE LINE METRO RAIL TRANSIT SYSTEMS (OLMRTS), DAEWOO-GMG-NORINCO JV
11.2021 - Current
- In this dynamic role, overseeing the daily operations of the OCC is paramount, tasked with implementing streamlined processes and effective communication strategies to ensure a well managed dispatchers team.
- Streamlining processes and fostering effective communication and spearheads initiatives to optimize efficiency, enhance productivity, and minimize operational bottlenecks.
- Instrumental in developing and executing plans aligned with organizational objectives, all while monitoring key performance metrics to gauge success.
- Drawing from extensive experience, ensures a proactive approach to handling train operation incidents with proper investigations, finding improvement areas and organizing target oriented trainings.
- Proficiency in modern rail control systems and signaling, equipped to navigate the challenges of contemporary railway operations.
- Ensuring a safe and efficient train operation involves meticulous management of dispatch activities. Revision and development of dispatch procedures, contributing to the overall safety and reliability of services.
- Engagement with higher-ups to shape OCC policies, procedures, and training protocols, fostering a culture of continuous improvement.
- Utilization of hands-on approach to maintain the safe and efficient dispatch of services, implementing measures that prioritize passenger and crew well-being.
- Navigation of day-to-day challenges, ensuring that potential issues are addressed promptly and effectively.
- Monitoring of daily performance, providing timely status updates to leadership, facilitating informed decision-making.
- Overseeing of the staffing, schedules, and performance of the OCC Duty Managers (Chief Dispatchers). Providing strategic input and guidance to contribute to the formulation and execution of daily operational plans.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for departmental growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Duty Manager (Chief Dispatcher)
ORANGE LINE METRO RAIL TRANSIT SYSTEMS (OLMRTS), DAEWOO-GMG-NORINCO JV
04.2020 - 10.2021
- Responsible of training for the dispatchers to ensure that the team is well-equipped to handle safety concerns, contributing to a secure operational environment.
- Executioner of training sessions and drills for both day and night shifts dispatching teams, emphasizing the need for strict adherence to Standard Operating Procedures (SOPs) within the OCC.
- Liaison with other departments, fostering an environment of cooperation that ensures a streamlined workflow.
- During emergencies, responsible as Incident Handling Director issues written and verbal orders to dispatchers, ensuring limited but safe operations to prioritize passenger safety and maintain operational stability.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and implemented new procedures and policies to improve operational productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed complex scheduling tasks to ensure optimal coverage during peak hours, maximizing productivity and minimizing delays.
- Spearheaded process improvements that led to increased accuracy in dispatch-related documentation, reducing errors and enhancing record-keeping practices.
- Assisted in the development of short-term and long-term strategic plans for the department while keeping budgetary constraints in mind.
- Mentored junior dispatchers by sharing best practices and industry knowledge, fostering professional growth within the team.
- Directed dispatching, routing, and tracking of 27 fleet vehicles.
- Oversaw maintenance contracts for dispatch equipment to ensure continued functionality at all times, minimizing downtime due to technical issues or malfunctions.
Assistant Manager Operations
Lahore Parking Company (City District Government)
08.2015 - 09.2018
- Conduction of Different Traffic Turnover Surveys & studies for Parking
- Cost estimation of civil work required in different parking sites
- Survey of parking sites in Lahore for the development of GIS-Based Parking Management & Information System
- Management of parking on special events like Ramzan Bazars, Eid-ul-Adha, MCAT test, etc
- Development of Database on major roads of the city for Parking Facilities
- Preparing Signage Plan, Loop and Camera Detectors' Plans during rehabilitation of parking sites
- Traffic Circulation Plans Based upon Maximum Safety & Efficient Traffic Flow.
Site Engineer
HABIB CONSTRUCTION SERVICES (pvt. ltd.)
09.2014 - 08.2015
- Improved project efficiency by implementing advanced engineering techniques and cost-effective construction methods.
- Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
- Collaborated with multidisciplinary teams to design innovative solutions for complex engineering challenges.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Checked technical designs and drawings for adherence to standards.
- Acted as contact for client's communication with field personnel.
Education
M.S. Civil Engineering (MSCE) - Transportation Planning
NATIONAL UNIVERSITY OF COMPUTER & EMERGING SCIENCES (NUCES) FAST
Lahore, Punjab, Pakistan06.2017
B.Sc. Transportation Engineering -
UNIVERSITY OF ENGINEERING & TECHNOLOGY (UET)
Lahore, Punjab, Pakistan08.2014
Skills
- Railway engineering and signal operation systems
- Subway operation organization
- Rail Operation Safety
- Incident Investigation and Analysis
- IT and Computer literate
- Safety and Accident Data Analysis
- Highway Engineering
- Operations Management
- Workforce Management
- Performance Management
- Contract Management
- Cross-Functional Teamwork
- Schedule Preparation
- Staff Training and Development
- Process Improvement
- Emergency Response
- Documentation and Reporting
Accomplishments
“Outstanding Trainee Award” on securing 1st position in OLMRTS on-job trainings in 2020.
Best chief dispatcher of year-2021
“Internal Trainer of Operations Management Department Award”
Certification
PE (Professional Transportation Engineer) registered with PEC (Pakistan Engineering Council)
Auto CAD Civil-3D expert
Academic Scholarship, University of Engineering and Technology (UET) Lahore, Pakistan.
Academic Scholarship for Masters, HEC-CRBC Scholarship, China.
Professional Development
- One day Seminar on Parking problems & Its Effects on Traffic Congestion, in UET Lahore (2017)
- One day Seminar on Parking problems & Its Effects on Traffic Congestion, in NUCES FAST Lahore (2017)
- 3 days training workshop on 'Travel Demand Modeling Tool, TransCAD' in Urban Unit
- One day workshop on 'Geometric Design of Highways' (AutoCAD-2D and Civil 3D)
- Analyses of a Four Leg Signalized Intersection using Highway Capacity Software like Garhi Shahu and cooperative store intersections, Lahore
- Traffic data collection and traffic volume analysis at different intersections
Engineering Tools
- Highway Capacity Software (HCS)
- Data Analysis
- Python
- PTV VISSIM
- SIDRA Intersection
- Synchro Studio
- AutoCAD Civil 3D
- Primavera Project Planner
- Eagle Point Road Calc.
- MS Office (Word, PowerPoint, Excel)
Languages
English
Full Professional
Urdu
Native or Bilingual
Chinese (Mandarin)
Elementary
Arabic
Limited Working
Timeline
Manager Operations Control Center (OCC)
ORANGE LINE METRO RAIL TRANSIT SYSTEMS (OLMRTS), DAEWOO-GMG-NORINCO JV
11.2021 - Current
Duty Manager (Chief Dispatcher)
ORANGE LINE METRO RAIL TRANSIT SYSTEMS (OLMRTS), DAEWOO-GMG-NORINCO JV
04.2020 - 10.2021
Assistant Manager Operations
Lahore Parking Company (City District Government)
08.2015 - 09.2018
Site Engineer
HABIB CONSTRUCTION SERVICES (pvt. ltd.)
09.2014 - 08.2015
M.S. Civil Engineering (MSCE) - Transportation Planning
NATIONAL UNIVERSITY OF COMPUTER & EMERGING SCIENCES (NUCES) FAST
B.Sc. Transportation Engineering -
UNIVERSITY OF ENGINEERING & TECHNOLOGY (UET)
PE (Professional Transportation Engineer) registered with PEC (Pakistan Engineering Council)
Auto CAD Civil-3D expert
Academic Scholarship, University of Engineering and Technology (UET) Lahore, Pakistan.
Academic Scholarship for Masters, HEC-CRBC Scholarship, China.
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