Communication
Muhammad Mustafa Asad
Customer Support Representative
Islamabad,ICT
Summary
An exceptionally creative and driven individual with a keen passion for problem-solving, seeking opportunities to apply my skills within a reputable organization. I am a proactive problem solver and team collaborator dedicated to achieving superior results of the highest quality.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Card Customer Service
Payactiv
01.2024 - Current
- Provide exceptional customer service to cardholders, consistently meeting or exceeding SLAs for response times and issue resolution.
- Process card activations, balance inquiries, and fraud investigations, while adhering to established SLAs.
- Collaborate with other departments to streamline processes and improve overall customer satisfaction within agreed-upon SLA parameters.
- Fielded of 50 incoming customer calls to deliver high-quality solutions
- Fielded [Number] incoming customer calls to deliver high-quality solutions
Customer Service Representative
Payactiv
11.2023 - 12.2023
- Responded promptly and professionally to a high volume of inbound customer calls, providing assistance, resolving issues, and ensuring a positive customer experience.
- Resolved client issues, complaints, and requests effectively, demonstrating in-depth product knowledge and a commitment to providing accurate and useful information.
- Managed and escalated customer concerns as needed, coordinating with cross-functional teams to ensure prompt resolution and customer satisfaction.
- Utilized Salesforce CRM to document customer interactions, update records, and track issues through to resolution, maintaining accurate and organized customer profiles.
- Accomplished quality and performance benchmarks on a regular basis, guaranteeing compliance with business requirements for superior customer service.
Internship
ZIMCO International Corporation
05.2023 - 06.2023
- Learned the importance of Technical Procurement & Supply Chain Management.
- Participated in vendor negotiations and contract management activities.
- Collaborated with cross-functional teams to analyze supply chain processes and identify areas for improvement.
Internship
Affiniti
06.2020 - 07.2020
- Implemented and managed CRM strategies to improve customer engagement and retention
- Conducted regular customer feedback surveys, resulting in a increase in customer satisfaction
- Collaborated with cross-functional departments to develop targeted campaigns, resulting in a increase in customer inquiries
- Collaborated with IT department to integrate a new CRM system, improving customer information accessibility for agents
Education
Bachelors in Electrical Engineering -
National University of Computer And Emerging Sciences
Islamabad 08.2019 - 12.2023
Skills
ETAPundefined
Software
Leadership Skills
Multitasking
Critical Thinking
Problem Analyzer
Timeline
Card Customer Service
Payactiv
01.2024 - Current
Customer Service Representative
Payactiv
11.2023 - 12.2023
Internship
ZIMCO International Corporation
05.2023 - 06.2023
Internship
Affiniti
06.2020 - 07.2020
Bachelors in Electrical Engineering -
National University of Computer And Emerging Sciences
08.2019 - 12.2023
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