Summary
Overview
Work History
Education
Skills
Languages
Interests
BOOK READING,TRAVELLING,FISHING
Timeline
Generic
MUHAMMAD MUSA

MUHAMMAD MUSA

Team Lead At KFC DUBAI UAE
DUBAI

Summary

Responsible for providing quality and efficient customer service to customers through the daily management of a team of up to 25 employees to include hiring, background screening, onboarding, motivating, recognizing and rewarding, counseling, training and problem solving.

Overview

4
4
years of professional experience

Work History

Team Leader

KFC DUBAI
09.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Customer Service Representative

Ibex Comnications
03.2022 - 03.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Head Waiter

OPTP
03.2021 - 03.2022
  • Managed food resources, memorized orders, and coordinated customer service.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.

Education

Associate of Science - Secondary Education

QUAID E AZAM COLLEGE FOR BOYS SWABI
Swabi, Khyber Pakhtunkhwa, Pakistan
04.2001 -

Associate of Science - MATRICULATION

ALLIED SCHOOL SWABI
Swabi, Khyber Pakhtunkhwa, Pakistan
04.2001 -

Skills

Team Supervision

Teamwork and Collaboration

Work Planning

Team motivation

Problem-Solving

Mentoring

Documentation And Reporting

Quality Improvement

People Management

Client Service

Performance Improvement

Technical Support

Languages

Urdu
Native language
English
Upper intermediate
B2

Interests

POLITICS

SPORTS

WELFARE

BOOK READING,TRAVELLING,FISHING

Depends a lot on how you travel, where and for what reason.

It also depends on the books you read.

But for me there is no opposition. The best thing to do in the dead hours inside a plane is to read a book.

Timeline

Team Leader

KFC DUBAI
09.2023 - Current

Customer Service Representative

Ibex Comnications
03.2022 - 03.2023

Head Waiter

OPTP
03.2021 - 03.2022

Associate of Science - Secondary Education

QUAID E AZAM COLLEGE FOR BOYS SWABI
04.2001 -

Associate of Science - MATRICULATION

ALLIED SCHOOL SWABI
04.2001 -

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MUHAMMAD MUSATeam Lead At KFC DUBAI UAE