Operations professional with experience managing federal sales and procurement workflows. Skilled in bid operations, compliance coordination, and vendor management, with a strong focus on efficiency and execution.
Overview
6
6
years of professional experience
Work History
Operations Manager
XAAS SOLUTIONS
02.2024 - Current
Managed end-to-end sales and procurement processes, ensuring alignment with federal and military client requirements.
My role focuses on streamlining processes, coordinating stakeholders, and ensuring end-to-end execution..
I work closely with teams to drive compliance, efficiency, and timely delivery.
Passionate about building systems that turn complex requirements into smooth, reliable outcomes.
Sales Manager
EDEN PRIME
02.2021 - 01.2024
Led federal sales and bidding operations at Eden across major portals such as SAM.gov, Unison, and SEPTA.
Improved federal project sourcing through proactive opportunity tracking and market insight.
Developed a strong vendor ecosystem to support high-quality, compliant bids.
Drove sales efficiency and bid success through hands-on leadership and coordination.
Customer Care Specialist
Abacus
11.2019 - 10.2020
Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
Collaborated with cross-functional teams to enhance service delivery and streamline processes.
Trained new staff on customer service protocols and best practices for effective support.
Education
BBA - Business Administration
National College of Business Administration & Economics
Lahore, Punjab, Pakistan
02-2022
Skills
Problem-solving
Team leadership
Operations management
Decision-making
Planning and implementation
Project management
Maintaining compliance
Timeline
Operations Manager
XAAS SOLUTIONS
02.2024 - Current
Sales Manager
EDEN PRIME
02.2021 - 01.2024
Customer Care Specialist
Abacus
11.2019 - 10.2020
BBA - Business Administration
National College of Business Administration & Economics