Muhammad Mujtaba Malik
N/A
Rawalpindi, Punjab
Summary
Results-driven professional with experience in customer service, known for exceptional problem-solving skills and a strong commitment to delivering outstanding customer experiences. Recently attained NEBOSH Health and Safety Officer certification, demonstrating a comprehensive understanding of health and safety management principles. Proven ability to enhance workplace safety, conduct thorough risk assessments, and ensure compliance with safety regulations. Adept at bridging customer service excellence with rigorous safety standards to foster a safe and positive environment for both customers and employees.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Comtech BPO
03.2024 - 08.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Amazon batch processing.
- Shopify store handling.
Sales and Marketing Officer
Marketers International
06.2022 - 02.2024
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
- Collaborated with cross-functional teams for product launches, resulting in higher market penetration and brand awareness.
- Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Quality Assurance Executive
Servixer
07.2021 - 05.2022
- Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends.
- Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.
- Enhanced customer satisfaction with thorough product inspections and timely issue resolution.
- Trained employees in best practices for quality assurance, fostering a culture of continuous improvement throughout the organization.
Data Entry Administrator
SS Telemarketing
09.2020 - 06.2021
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
Customer Service Representative
Ace Solutions, TM Marketing, Auto Cab.
12.2017 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Computer Operator
Noor Khan Base
08.2017 - 12.2017
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Maintained spreadsheets of data across multiple systems.
- Reacted calmly during times of highly stressed or emergency situations.
Education
National General Certificate in Health And Safety - NEBOSH IG3 Certified
Qanmos College
Rawalpindi, Punjab, Pakistan 04.2001 -
Intermediate in Computer Science (Physics) -
Punjab Collage Ayub Park Campus
Rawalpindi, Punjab, Pakistan 04.2001 -
High School Diploma -
SLS School
Rawalpindi, Punjab, Pakistan 04.2001 -
Skills
Customer service excellence
Live chat support
Ticket management
Quality Assurance
Active Listening
Time Management
Written Communication
Microsoft Windows and Office
Highly Professional
Hazard Identification
Fire safety management
Workplace inspections
Traffic Management
Waste Management
Risk Assessment
Relationship Building
Professionalism
Languages
Urdu
Native language
English
Proficient
C2
Timeline
Customer Support Specialist
Comtech BPO
03.2024 - 08.2024
Sales and Marketing Officer
Marketers International
06.2022 - 02.2024
Quality Assurance Executive
Servixer
07.2021 - 05.2022
Data Entry Administrator
SS Telemarketing
09.2020 - 06.2021
Customer Service Representative
Ace Solutions, TM Marketing, Auto Cab.
12.2017 - 02.2020
Computer Operator
Noor Khan Base
08.2017 - 12.2017
National General Certificate in Health And Safety - NEBOSH IG3 Certified
Qanmos College
04.2001 -
Intermediate in Computer Science (Physics) -
Punjab Collage Ayub Park Campus
04.2001 -
High School Diploma -
SLS School
04.2001 -