Muhammad Mughees Farooq
Lahore
Summary
Dynamic leader with a proven track record at Gu-Wi Gutters and Windows, enhancing customer success and driving sales through innovative strategies. Achieved significant long-term customer retention by excelling in client relations and negotiation. Demonstrates strong management skills and interpersonal communication, fostering team growth while consistently meeting quotas. Career aspirations center on further advancing sales initiatives and optimizing customer engagement.
Overview
6
6
years of professional experience
Work History
Account Manger
Gu-Wi Gutters and Windows
Seattle
08.2023 - Current
- Monitored progress against goals set by the team leader and provided feedback accordingly.
- Providing exceptional customer service and account management.
- Proactively offering after-sale services and selling add-on services.
- Offering annual maintenance plans and converting a one-time customer into a long-term customer.
- Retaining old customers and following up on their needs.
- Responsible for inbound sales.
Team Leader (Business Development and Logistics)
Dorm Room Movers
Arizona
03.2020 - 09.2024
- I worked in customer service, was soon promoted to the claims department, and was responsible for initiating shipping claims with UPS, getting them resolved, and providing compensation to the customers.
- Shifted to the logistics department, where I was responsible for setting the routes for the day and assigning jobs to the drivers.
- My last role in the company was a Business Development Specialist. My role was to get more schools on board with us, and ensure relations with every school are going smoothly, and we are catering to their needs.
Team Coordinator(Technical Support & Sales)
SeeBiz Inc.
Lahore
09.2021 - 09.2023
- Started their sales and technical support department, was responsible for creating the sales flow, defining processes for how to get more sales, training the team, and ensuring they have all the knowledge and tools to land more sales.
- Supervised team operations, ensuring achievement of monthly and quarterly quotas.
- Designed customized solutions for enhancing sales effectiveness.
- Product training for the team to ensure they provide the best service to the customers and can resolve issues in the best possible way.
Team Lead / Client Coordinator
Keltha
Lahore
01.2020 - 09.2021
- Started as a CSR, got promoted to the position of team lead within 6 months
- Worked in various departments for the client, such as Customer Service, Logistics, Claims, Business Development, and Shipping Department
Customer Service Representative
Mind Bridge
Lahore
03.2019 - 12.2019
- Worked in Food Panda campaign catered 4 countries (Philippines, Singapore, Hong Kong & Malaysia)
Education
CA -
ICAP
Lahore01.2025
I.COM -
Government College University
Lahore01.2016
O Levels -
LACAS
Lahore01.2014
Skills
- Team player
- Leadership skills
- Soft Speaking Skills
- Critical thinking
- Interpersonal skills
- Accounting
- Negotiation
- Decision making
- Conflict resolution
- Active listening
- Adaptability
- Empathy
Awards
- President Literary Society in school, 01/12 - 01/13
- House Captain in School, 01/13 - 01/14
- Won various inter-school and college declamation contests
Languages
- English
- Urdu
- Punjabi
Timeline
Account Manger
Gu-Wi Gutters and Windows
08.2023 - Current
Team Coordinator(Technical Support & Sales)
SeeBiz Inc.
09.2021 - 09.2023
Team Leader (Business Development and Logistics)
Dorm Room Movers
03.2020 - 09.2024
Team Lead / Client Coordinator
Keltha
01.2020 - 09.2021
Customer Service Representative
Mind Bridge
03.2019 - 12.2019
CA -
ICAP
I.COM -
Government College University
O Levels -
LACAS
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