Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

MUHAMMAD MUBEEN

IT SUPPORT ENGINEER
Gulistan E Jauhar, Karachi,SD

Summary

· A challenging position in a reputable organization utilizing my knowledge and energy to develop my skills, preferably a job that allows me to broaden my vision and sharpen my skills.

· As well as to earn a professional position where my education, experience and learning abilities will provide benefits to the organization.

Overview

2
2
Languages
4
4
years of post-secondary education
2
2
years of professional experience

Work History

IT SUPPORT

MBE
Karachi, Sindh
03.2020 - Current
  • Installing and configuring computer hardware, software, systems and networks.
  • Installation and configuration of router and switches.
  • Researching, Diagnosing, troubleshooting and identifying solutions to resolve system issue.
  • Setting up accounts for new users.
  • Providing technical support across the company (this may be in person or over the phone).
  • Monitoring of Data center and server Room.
  • Manage Cisco IP phone system and troubleshooting problems regarding Cisco.
  • Manage Active directory credentials create and update users id, Lock/Unlock user’s id’s, passwords reset.
  • Monitoring and troubleshooting CCTV Cameras.
  • Connection of I/O ports connectors connected to end devices.
  • Managing Email server.
  • Gathered system information and create professional reports.

SOFTWARE SUPPORT

DWP TECHNOLOGIES
Karachi, Sindh
03.2019 - 01.2020
  • Responsible for configuring devices/mobility.
  • Providing excellent technical support to software users across the country.
  • Testing and deploying the application.
  • Responding in a timely manner to service issues and request.
  • Taking ownership of customer issues reported or seeing problems through to resolution.
  • Talk clients through a series of actions, either via phone, emails or chat, until they have solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal team (e.g. software developers).
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Create technical manual and documents.

Education

Bachelor of Computer Science -

Sir Syed University Of Engineering And Technology
Karachi
01.2015 - 12.2018

Intermediate (Pre-Engineering) -

Govt Islamia Science Collage
Karachi

Skills

    Troubleshooting

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Work Availability

monday
tuesday
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friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Timeline

IT SUPPORT

MBE
03.2020 - Current

SOFTWARE SUPPORT

DWP TECHNOLOGIES
03.2019 - 01.2020

Bachelor of Computer Science -

Sir Syed University Of Engineering And Technology
01.2015 - 12.2018

Intermediate (Pre-Engineering) -

Govt Islamia Science Collage

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