Muhammad Moman
Narowal
Summary
Dynamic HR Manager with a proven track record at INTERWARE PVT, adept at implementing performance management systems and enhancing employee relations. Skilled in HR analytics and conflict resolution, I foster a positive work environment while ensuring compliance with HR policies. Committed to aligning workforce strategies with organizational goals.
Overview
6
6
years of professional experience
Work History
HR Manager
INTERWARE PVT
07.2023 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Customer Service Representative
PTCL
09.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Software Engineering
The University of Gujrat
Lahore, Pakistan09-2019
Skills
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- HR software proficiency
- Onboarding and orientation
- Payroll
- Training programs
- HR legal compliance
- HR analytics
- HR reporting
- Interviewing techniques
- HRIS software
- Staffing and recruitment
- Recruitment
Languages
English
Intermediate (B1)
Arabic
Beginner (A1)
Hindi
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Timeline
HR Manager
INTERWARE PVT
07.2023 - Current
Customer Service Representative
PTCL
09.2019 - 08.2021
Bachelor of Science - Software Engineering
The University of Gujrat
Playing Games
I enjoy playing computer games in my free time."
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