MUHAMMAD MEHMOOD UL HAQ
Lahore
Summary
Results-driven Business Analyst with a background in business operations, process improvement, and customer insights. Skilled at translating requirements into actionable solutions and optimizing workflows to boost efficiency. Experienced in cross-functional collaboration, data analysis, and process documentation. Seeking to apply a solution-focused approach to drive business success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Analyst Intern
Cinnova Technologies
09.2024 - 12.2024
- Translated product requirements into technical documentation for backend features and process flows.
- Documented API flows, user journeys, and use cases, and conducted API testing using Postman to ensure smooth feature delivery.
Business & Operations Analyst
GreenEats.pk (Startup)
09.2023 - 09.2024
- Gathered and translated business requirements from customers and internal teams into operational workflows.
- Developed process maps, SOPs, and checklists, reducing order errors by 35% and improving delivery accuracy.
- Analyzed customer feedback and order data, driving process improvements that increased customer retention.
- Coordinated between operations, logistics, and customer support to streamline daily operations.
Sales & Customer Analyst
M Khan Estate
11.2022 - 08.2023
- Analyzed client needs and mapped customer journeys to better match services to buyer expectations.
- Improved lead tracking and follow-up, boosting closure rates by 20%.
- Handled client communication, led negotiations, and researched market trends to better align services with customer demands.
Education
B.Sc. - Computer Science
University of Central Punjab
lahore07.2025
Intermediate in Science - FSc
PakTurk Maarif International College
Lahore01.2021
Skills
- Business requirements gathering
- Process mapping
- BRD and PRD writing
- Customer journey mapping
- Data analysis
- Project management
- Product development
- Market research
- Stakeholder communication
- Wireframing
- Reporting and dashboards
- Jira and Trello
- Figma and Postman
- JavaScript and Nodejs
- Technical documentation
- Agile methodologies
- Requirement analysis
Projects
- GreenEats.pk – Process Optimization
Reduced order errors by 35% through process mapping, customer feedback analysis, and workflow improvements. - HealthyBite – Mobile App Concept
Conducted market research, user interviews, created user stories, process flows, and feature requirements for mobile app offering personalized meal recommendations. - Car Dealership Management System
Drafted BRD, created process flows, and aligned features with business objectives while documenting user journeys. - IEEE UCP – Event Operations
Optimized registration workflows and improved cross-team coordination, enhancing event efficiency and attendee experience.
Certification
- Business Intelligence
- Introduction to Data Analytics (IBM)
- Foundations of project management (Google)
- Introduction to Prompt Engineering
Websites
Languages
English (Fluent), Urdu (Native), Punjabi (Native)
Timeline
Technical Analyst Intern
Cinnova Technologies
09.2024 - 12.2024
Business & Operations Analyst
GreenEats.pk (Startup)
09.2023 - 09.2024
Sales & Customer Analyst
M Khan Estate
11.2022 - 08.2023
B.Sc. - Computer Science
University of Central Punjab
Intermediate in Science - FSc
PakTurk Maarif International College
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