MUHAMMAD KUMAIL
Karachi
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
International Sales Executive
Tcurve
01.2022 - Current
- Generating potential leads by dialing database and pitching services
- Developed and implemented international sales strategies to increase market presence in new countries.
- Researched potential markets, identified customer needs, and developed pricing models for target markets.
- Generated leads through cold calls, emails, networking events., to expand the customer base globally.
Customer Service Representative
Tribe Consulting
Karachi
06.2022 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Email and Chat Executive
Ibex
Karachi
04.2021 - 06.2022
- Drafted emails to customers and responded to customer inquiries in a timely manner.
- Developed scripts for email campaigns to ensure consistent message delivery.
- Conducted research on customer needs and preferences in order to improve customer service experience.
- Provided technical support via live chat, email, or phone as needed.
Phone Banking Officer
Silk bank
Karachi
02.2019 - 03.2021
- Answered incoming customer calls regarding account inquiries, payments, and product information.
- Provided customers with accurate information about products, services, features, and benefits.
- Processed deposits, withdrawals, transfers and loan payments over the phone.
- Advised customers on potential banking options based on their financial goals.
Education
Bachelors Electronic Eng. -
Hamdard University, Hub, Balochistan
02.2018
Intermediate Pre. Eng. -
Board of Intermediate, Karachi
12.2012
Matriculation Science -
Board of Secondary Education, Karachi
08.2010
Skills
- PLC (Programmable logic controller)
- MS Office (Word, Excel, PowerPoint)
- Matlab
- Good communication skills
- Team player
- Able to adopt environment
- Sales Strategies
- Lead Generation
- Salesforce
- Effective Customer Upselling
Personal Information
- Domicile: Karachi, Sindh
- Religion: Muslim
- Father's Name: Syed Qamar Khurshed
- Date of Birth: 11/25/93
- Nationality: Pakistani
- Marital Status: Single
Languages
- Urdu
- English
Hobbies and Interests
Listening Music and Internet Surfing
Projects
Worked on Android Based Water Monitoring Quality Measurement System.
Timeline
Customer Service Representative
Tribe Consulting
06.2022 - 11.2023
International Sales Executive
Tcurve
01.2022 - Current
Email and Chat Executive
Ibex
04.2021 - 06.2022
Phone Banking Officer
Silk bank
02.2019 - 03.2021
Bachelors Electronic Eng. -
Hamdard University, Hub, Balochistan
Intermediate Pre. Eng. -
Board of Intermediate, Karachi
Matriculation Science -
Board of Secondary Education, Karachi
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