Muhammad Khalid Arshad

• Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
• Provided extensive quality assurance training via both in-person and remote teleconferences.
• Monitored activities and supporting systems to meet compliance regulations.

• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.

• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Initiated and maintained customer master profiles to correct information and offer consistent service.
• Prepared and assembled documents to facilitate exports.
• Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
• Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
• Processed customs declarations and maintained records of customs documents.

CCNA NETWORKING EXPERIENCE (Main Responsibilities Performed During Session)

I have to configure the networking devices properly, mostly Cisco devices.

TELNET,SSH,VRRP,EIGRP,PORT SECURITY,ACCESS LIST,HSRP,VLANS,ROUTER ON STICK,STATIC ROUTING,TRANSSPARENT,LINE VTY,REMOTE ACCESS,CONFIGURATION STP,LOOP ON THE NETWORK,DTP,VTP, ETC.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Increased sales by offering advice on purchases and promoting additional products.
• Promoted and up-sold products and services to meet needs of customers.

Microsoft Certified Solution Associate (During Session Performed Projects)

1. Installing and configuring servers.

2. Configure server roles and features.

3. Configure Hyper-V.

4. Deploying and configuring core network services.

5. Install and administer Active Directory.

6. Create and manage Group Policies.

7. Internet Information Services (IIS) in Windows Server 2012 R2

8. Configure Simple Sharing, Configure Advanced NTFS Sharing, and Configure Standard Sharing ($) Sign.

9. Configure roaming and simple Profiles.