Muhammad Khalid
Sales And Operations
Rawalpindi
Summary
Hard-working Individual with Proven leadership and organizational skills, and minute attention to detail. Seeking to apply my abilities in a company where I can utilize my knowledge and skills effectively and efficiently. I am a dedicated team player who can be relied upon to help your company achieve its goals with utmost loyalty, innovation and also make a name for myself in the process.
I handle sales floor of 70 professionals and achieve the goals for my company i can do the same for any targeted organization when get a chance!
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Representative
01.2014
- In J-Telemarketing providing customer service over the phones to customers in united states
- Taking complaints and Resolving problems efficiently
- (From
Senior Operations Manager
Jtelemarketing
Rawalpindi
03.2018 - Current
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
Team Leader
American homes
01.2015 - 01.2017
- Include: managing a team of approximately 70 professionals in generating new sales for products such as home security systems to be used throughout the United States of America and reaching the monthly company target and helping them in efficiently closing the deals
- Has worked as a Deal Closer for security systems for, Has Worked as a CSR i.e.
Education
Master - computer sciences, Computer Science
PMAS-Arid Agriculture University
Advance Diploma - IT & Management
University of Central Punjab
Intermediate - Computer Sciences) Physics, Computer Science
FSC (ICS)
SSC - undefined
Punjab College of IT Rawalpindi
Secondary School Certificate - undefined
Punjab Board of Education
Skills
Computer Skillsundefined
Timeline
Senior Operations Manager
Jtelemarketing
03.2018 - Current
Team Leader
American homes
01.2015 - 01.2017
Customer Service Representative
01.2014
Master - computer sciences, Computer Science
PMAS-Arid Agriculture University
Advance Diploma - IT & Management
University of Central Punjab
Intermediate - Computer Sciences) Physics, Computer Science
FSC (ICS)
SSC - undefined
Punjab College of IT Rawalpindi
Secondary School Certificate - undefined
Punjab Board of Education
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